Community Strategist - Human Services

Responsibilities

• Engage with specific clients to develop and grow our partnership through executive relationship development, strategic planning, and demonstrating industry leadership.

• Understands key market dynamics that are influencing our clients strategies, including major regulatory and funding programs or changes, such as the CCBHC program.

• Collaborate with Product Management and Engineering to ensure our solutions are aligned to industry and client needs.

• Participate in or lead initiatives that enhance Netsmart's approach, processes, and tools for developing and maintaining strong, healthy partnerships with our clients.

• Leadorsupport health improvement initiatives for specific clientswhich mayinclude leading cross-functional effortsto resolve specific needs or issues.

• Act as a subject matter experton Behavioral Health topics inclient facing settings, such as client webinars, conference presentations, or user group sessions.

• CommunicateconfidentlyNetsmart's overall guiding principles and strategic imperatives, solution offerings, technology, and consulting services and how they relate to provide total client value.

• Cultivate relationships that include C-Level client leaders to ensure the health and growth of client relationships.

• Collaborate across sales, professional services, hosting and operations teams to bring the right resources to the client alignment effort

• Proactively identify trends that impact client health, develop strategies to address, and communicate back to internal and external stakeholders

Qualifications

Required

• Bachelor's degree or equivalent relevant work experience

• At least5years'health and human services work experience

• At least 3 years' experience with EMR or healthcare technology services and solutions

• Effectively collaborate and communicate with all levels of management and cross-functional teams.

• Experience leveraging service-delivery for long-term clients

• Strong interpersonal skills with outstanding relationship building skills.

• Capable of developing and delivering content/presentations to drive thought leadership, solution value, or other relevant content

• Proactive in nature, opting to take charge rather than waiting for prompting

• Capable of managing multiple projects, across multiple clients at once

Preferred

• At least 3 years' experience withbehavioralhealth orpost-acuteindustry groups

• Salesforce CRMexperience

• Experience in making regulatory requirements consumable for clients and associates

Expectations

• Up to 40% travel

• Proficient in Microsoft Office Suite

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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