Data Center Concierge III

Who are we?

Job Summary

Join our dynamic team as a Data Center Concierge! In this role, you'll leverage your skills to handle semi-routine tasks that support our data center operations. With a focus on following standard operating procedures, you'll play a vital role in delivering exceptional customer service and ensuring smooth administrative processes.

Responsibilities

Administrative Support

• Provide semi-routine administrative support for data center facilities

• Answer incoming phone calls and follow standard procedures to ensure efficient communication

• Manage work request systems, such as dispatch and updates, ensuring timely responses

• Coordinate customer visits and schedules, addressing inquiries and resolving issues

• Maintain conference room and tour schedules during customer on-site visits

• Collaborate with the Equinix Response Center (ERC) for operational needs

• Keep detailed records of data center activities, including circuit inventories, power installations, and labor hours

• Create purchase requisitions and coordinate vendor deliveries and invoices as needed

• Assist with special projects as required

Customer Support

• Communicate operating procedures to customers on-site and build positive relationships

• Coordinate customer work visits with security and escort them within the facility

• Track and report on customer inquiries, identifying trends and ensuring timely resolutions

• Address and complete work visit tickets in the system

• Provide orientation tours for new customers to familiarize them with the site

• Direct customers to appropriate locations or contacts as needed

On-Site Customer Liaison

• Coordinate tasks with cross-functional teams to ensure seamless operations

• Maintain strong relationships with local vendors to support customers' needs

• Share data center templates and documentation with customers via email, phone, or printouts

• Ensure customer care areas and conference rooms are clean and well-stocked

• Track and support customer shipment logistics during on-site visits

• Identify and escalate customer satisfaction issues appropriately

Parking Operations Support

• Assist with daily parking garage operations, including maintaining accurate parking assignments and access

• Respond to and process work orders, including tenant and internal requests

• Conduct parking audits and prepare reports for management

• Manage parking revenue collection and coordinate with the parking company

• Perform maintenance and repairs on visitor lot machines or escalate issues as needed

• Order and distribute parking stickers and allotments for tenants, visitors, and staff

• Conduct vehicle verification checks to ensure proper parking compliance

• Use radio call signs to dispatch personnel for building operations

Qualifications

• High school diploma or equivalent

• 1-2 years of relevant work experience in a customer service or administrative role

• Strong organizational and communication skills

• Ability to multitask and maintain attention to detail in a fast-paced environment

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.