Patient Scheduler

F_TEP-Campus Employees

Temporary Employment

83254BR

Job Summary

Please note there are two openings; the anticipated duration is approximately three months. Must be able to work at Parnassus, Mission Bay or Zuckerberg San Francisco General Hospital. Will include optional medical benefits, holiday pay and sick leave accrual.

Key Responsibilities:

• Administers a defined operational program or activities which may include some of the following functions: finance, facilities, payroll, space planning, student services, human resources, communications, informational technology, or safety.

• Manages Participant Reservations, Registration, and Clinical Research Billing:

  • Schedules visits in APeX and other computer scheduling systems. Effectively evaluates the resources required for a research protocol visit prior to scheduling.
  • Ensures that all site reservations are entered in a timely manner to expedite the registration process and increase investigator satisfaction. Ensures cancellations are noted appropriately.
  • Assures accurate and timely pre-registration and arrival of outpatient visits; oversees the process for obtaining chart materials and production of labels. Registers patients in APeX, Outlook, and iLab.
  • Serves as unit expert on Medical Center systems for patient registration and billing; participates in resolution of registration and billing issues; serves as liaison to Medical Center departments as needed.
  • Participates in the implementation of clinical research activities and billing initiatives.

• Protocol Implementation:

  • Creates customized reservation forms & templates for new clinical research protocols. Modifies forms/templates as needed. Must read and comprehend a clinical research budget & protocol in order to determine which procedures will happen at each visit and determine length of visit based on procedures performed. Collaborates with study team and nursing staff during the design process.
  • Attends start-up meetings for new clinical research protocols.
  • Assists study teams onboard new clinical research protocols. Orients study staff to CRS pre-implementation process; makes referrals to relevant CRS managers for resource availability issues.
  • Assists with designating proper resource allocation.
  • Assists CRS Assistant Director of Operations in troubleshooting scheduling issues and recommends solutions.
  • Works collaboratively with a diverse array of people including, nursing staff, lab staff, infusion center staff, study coordinators, investigators, patients, and families.
  • Develops and maintains Study Coordinator contact information and listserv. Keeps Study Coordinators abreast of issues within the unit.

• Manage Office Systems and Procedures:

  • Reviews current office systems and procedures; proposes revisions.
  • Coordinates ordering of supplies.
  • Maintains a clean, safe, and functional work environment.
  • Completes annual safety training.
  • Submits tickets to address IT and Facilities issues as directed.
  • Learns and adopts professional unit-based communication practices.
  • Learns to utilize resources, such as Emergency Resources Guide, and verbalizes correct actions to take when asked as well as when events occur.
  • Learns and adheres to Environment of Care policies that apply to non-clinical staff.

• Other Support:

  • Provides general administrative support to the Clinical Research Services.
  • Follows all unit, department, campus, and medical center policies, procedures, and work rules.
  • Supports the development of unit/team goals and actively participates in unit staff meetings, in-services, and educational programs as required.
  • Contributes to and actively participates in the quality assurance and quality improvement process.
  • Protects the confidentiality of all records and documents.
  • Provides additional administrative support to other CRS sites (Parnassus, VA, ZSFGH, and UCSF RAB at ZSFGH).

The final salary and offer components are subject to additional approvals based on UC policy.

To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)

Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role. For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range. To learn more about the benefits of working at UCSF, including total compensation, please visit:

https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

UCSF's Temporary Employment Program (TEP) recruits and hires temporary employees for immediate clerical and technical support services to UCSF Departments and various off-campus locations. UCSF departments deploy temporary employees to work on special projects, fill in for regular employees who are on vacation or leave, or to temporarily fill a vacant position during recruitment. Frequently temporary employees become successful candidates for career and limited appointment positions.

Required Qualifications

• Strong communication skills, both verbal and written
• Very detail orientated
• tech savvy

Preferred Qualifications

• APeX (EPIC) experience

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

Organization

TEP

Job Code and Payroll Title

004819 PRACTICE CRD 2

Job Category

Administrative Support, Support Services, Temporary Employment

Bargaining Unit

Teamsters Local 2010 - Clerical and Allied Services Unit (CX)

Employee Class

Temporary Employment

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF), Parnassus Heights (SF), Zuckerberg San Francisco General (ZSFG)

Work Style

Fully On-Site

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Mon to Fri, 8am to 5pm