Team Lead, Quality Assurance

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

Aires' Innovative Technologies team is creating technologies that mobilize the modern workforce. Our technology enables our customer services teams, our clients, and their employees, as well as our partners to deliver exceptional, industry-leading service.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Hybrid work environment (relocation assistance not provided)

An excellent career opportunity is currently available for a Quality Assurance Team Lead reporting to Aires Pittsburgh, PA office in a hybrid model.

This exciting opportunity is in a high growth environment where you will utilize your experience to manage a group of Quality Assurance Analysts who evaluate, test, and validate software and/or IT services.

Candidates for this position must be authorized to work legally in the United States. Visa sponsorship is not available.

Position Responsibilities:

• Leads QA efforts for variety of product portfolio, ensuring tailored strategies for each.

• Leads and mentors lean onsite and offshore team members, providing guidance and support to ensure high performance.

• Player-Coach who actively takes part in manual and automation testing, also mentors manual and automation teams.

• Develops and implements test automation strategies and frameworks to maximize automation leverage in the projects

• Collaborates closely with Product Management, Development, and other stakeholders to ensure quality standards and align processes to product goals.

• Understands business goals and develops test plans & strategies. Defines test goals, scope, key deliverables considering sprint cycles and release timelines.

• Leads the planning and execution of all testing activities in scope, including functional, API & Integration, System, Compatibility and Acceptance Tests.

• Ensures the test materials, including test plans, test suite, test results and defects are organized and up to date.

• Works with Automation Team to Designs and implements defect reduction programs.

• Coaches and mentors team members towards improved performance, finds opportunities for their development, annual performance reviews, disciplinary action, and terminations.

• Evaluates, selects and manages right testing tools.

• Tracks and reports QA metrics and activities.

Required Qualifications:

• Bachelor's degree in computer science, or related field.

• 7+ years of experience in manual and automation testing.

• 2+ years of Test Lead /Management experience in a QA testing environment

• Experience with Test Case Management and Bug Management systems (Jira preferred)

• Experience with SQL

• Must have experience in different basic types of testing (black box, functional, regression, sanity, compatibility, integration, stress, load)

• Proficiency in automation tools, and frameworks.

• Additionally, experience with the following is preferred: load testing, security testing, web-services testing, mobile testing, Rest API testing.

• A "test to break" attitude and ability to test with an end-user point of view.

• Ability to communicate and report software defects accurately with attention to details.

• Strong analytical skills and ability to understand complex system logic.

• Open to learning new skills (applying test scenario): AI/ML and AWS coming shortly

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

EOE AA M/F/Vet/Disability