Outreach Coordinator

DOT's Bike Share & Shared Mobility unit is responsible for planning, oversight, and management of the Citi Bike program, dock less e-scooter and e-bike-share services, app-based e-moped rental services, and other emerging micro mobility-share services. Citi Bike, New York City's bike share program, currently reaches four boroughs with more than 37,000 bicycles and 2,000 stations and is continuing to grow. The program has become an integral part of NYC's transportation network and more than half of NYC's population will live within a 5-minute walk of a Citi Bike station. Beginning in 2025, Citi Bike will add more than 250 new stations in the Bronx, Queens, and Brooklyn and will bring 2,900 new bikes into service. DOT also manages a e-scooter share program in the East Bronx and Eastern Queens with three vendors. The program has over 10,000 e-scooters and has seen over 6 million trips since launch in 2021. DOT is currently in the process of planning and installing new designated e-scooter share parking locations across both service areas.

Under the direction of senior program staff and in partnership with another Outreach Coordinator, this candidate will be responsible for the Unit's outreach and engagement program, including: planning and executing stakeholder outreach to support the expansion and operations of DOT's bike share, scooter share, and shared mobility programs; create presentations and other outreach materials using PowerPoint, the Adobe Creative Suite, and ArcGIS for public meetings, on-street outreach, and stakeholder meetings; presenting at meetings to diverse audiences; liaising between DOT, other City agencies, and private contractors regarding matters pertaining to bike share and other shared mobility services; maintaining and updating the Unit's two websites with public presentations and plans as well as program updates; developing strategies to increase enrollment in affordability membership programs and address racial, socio-economic, and gender disparities in ridership across the Unit's programs; coordinating with DOT Press and Social Media teams, as well as private contractor press teams, on public announcements, events, and updates; manage the Unit's public correspondence and respond to all correspondence directed to the Unit via 311, ARTS, the Unit's public-facing email addresses, and other channels; assist with planning for expansion of services into new neighborhoods; assist with field work for planning and inspection purposes; and other related duties.

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.