IT Systems Analyst II, Epic Cadence and Referrals

Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths.

POSITION SUMMARY

The IT Systems Analyst II, Epic Cadence and Referrals is responsible for in-depth knowledge of assigned Epic System software. This position conducts regular day-to-day communication, reviews software, demonstrates a deeper understanding of business operations, and works with Epic, Project Team(s), Ardent Health Systems Subject Matter Experts, and end users to tailor the system to fit the organization's needs. This position routinely performs in-depth analysis of workflows, data collection, report details, and other technical issues associated with the use of Epic software; is responsible for developing and documenting the internal procedures that will be used in conjunction with Epic applications; and will design, build, test, install and maintain those solutions.

• Translates practice and specialty workflows into application and technology designs.
• Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades.
• Evaluates current state processes and identifies gaps to future state goals related to IT application utilization.
• Capable of managing assigned project tasks to remain on track with project timelines. Proactively communicates risks and delays and escalates issues as appropriate.
• Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully.
• Assist with defining, testing and implementing interfaces with third party system, and develop effective end-to-end workflows around the interfaces (as applicable).
• Ability to analyze and troubleshoot problems. Consistently offers solutions with minimal assistance from manager.
• Participates in business continuity planning and assists with the development of disaster recovery measures.
• Participates in after-hours support On-Call rotation.

Education & Experience:

• BA/BS degree or equivalent experience required.
• Current Epic Cadence and Epic Referrals certification required; Epic Prelude certification preferred
• 3 years of experience in applicable business area (Revenue Cycle, operational or IT systems support).
• 1.5 years of experience working within Information Technology implementing and supporting applications preferred
• Epic go-live experience providing onsite and/or remote support preferred
• Facility structure experience preferred

Knowledge, Skills & Abilities:

• Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions.
• Strong understanding in the areas of application technology and system design.
• Excellent oral and written communication skills, as well as strong interpersonal relationship skills.
• Must be self-motivated and have strong organizational skills
• Ability to work with a team and actively contribute to complete tasks and meet team goals
• Proficient in Microsoft Office 365 tools
• Ability to travel up to 25% to Ardent Facilities for pre-activation, implementation, and staff training