Investigator - Fraud Monitoring (On Site) - Toms River, NJ

Investigator - Fraud Monitoring (On Site)

At OceanFirst Bank, each one of our employees plays an important role in fulfilling the mission and taking responsibility to execute daily tasks in alignment with our core values. Together we foster an environment of respect, professionalism and diversity that makes OceanFirst a great place to work and do business.

Great benefits include: on-site fitness facility at Red Bank and Toms River headquarter offices, hybrid schedule after initial onboarding has been completed (4 days in office, 1 day remote), employee perks & discount programs, tuition assistance, incentive compensation program, professional development opportunities, and more! Apply today to #BecomeOceanFirst and make an impact in the local community!

The Investigator -- Fraud Monitoring is responsible for the analysis and investigation of fraud-related matters for the Bank, utilizing programs used in detecting, preventing, and mitigating fraud; fraud alerts and database maintenance; and internal processes and reports. This position also conducts research and investigations of potential fraudulent activities, and escalates reportable events accordingly. This position interfaces with outside Federal, State, and local law enforcement, along with other banks' security and fraud departments.

1. Conducts account/transaction monitoring utilizing appropriate software, applications, and manual review to perform fraud investigations. Initiates and manages appropriate mitigation responses and techniques. Reviews alerts and potentially fraudulent activity with applicable departments and initiates account holds and blocks as necessary.

2. Reviews Fraud Alerts and referrals from all areas of the Bank, and documents such by updating case management software and other tracking mechanisms.

3. Conducts investigations of crimes against the institution and its customers. Researches account activity, compiles and sends detailed inquiries to first line of defense, and researches and documents videos, as needed, with minimal supervision. Suggests appropriate actions for resolution.

4. Initiates and manages case files, updating information as needed, and initiating Unusual Activity Reports related to cases when applicable.

5. Contacts local and federal law enforcement agencies to report fraudulent activity, seek restitutions, fulfill subpoenas, and assist with investigations.

6. Acts as a procedural resource for Bank employees to understand and comply with fraud-related reporting and procedures.

7. Assists with training presentations related to fraud prevention and detection both internally and at outside speaking engagements.

8. Assists in financial collection efforts on behalf of the bank.

9. Engages in additional assignments as directed by management.

* Strong knowledge and understanding of financial crimes and global fraud trends
* Working experience with case management and unusual activity reporting
* Critical member of team. Must be reliable, dependable, and maintain a high degree of flexibility and confidentiality.
* Strong knowledge of Bank fraud detection software/systems.
* Working knowledge of core and other systems utilized by the Bank.
* Microsoft Office Suite proficiency. Ability to assist with reports, manuals and business correspondence Demonstrated excellent written, verbal communication, listening, and interpersonal skills.
* Strong ability to analyze account activity and identify suspicious conduct.
* Demonstrated time management, organizational, planning, and problem-solving skills. Ability to multitask.
* Ability to maintain and report on confidential information in an appropriate manner.

Your Qualifications
* Bachelor's degree in related discipline or equivalent work experience.
* 3-5 years' experience with retail bank, compliance, fraud, and/or law enforcement background.

Internal and External Contacts
* Frequent internal contact with all levels of staff in all areas of the Bank.
* External contact with vendors and law enforcement and other banks' fraud departments.

Working Conditions/Physical Requirements
Office environment. Ability to operate computer. Ability to communicate to exchange simple to complex information with individuals and groups. Ability to travel throughout Bank footprint.