Senior Loan Servicing Specialist

At Mascoma Bank, we strive to significantly contribute to our community, employees, and environment through our B-Certified status and mission of "Being a force for positive change." After over a century of providing valuable banking services to our community, we continuously seek excellent talent to help foster these relationships on the frontline and behind the scenes.

We are looking for a detail-oriented and motivated individual to join our team as a Senior Loan Servicing Specialist. In this role, you will be responsible for supporting the loan servicing specialist team by performing various tasks such as credit bureau management and escrow tracking, to include processing escrow disbursements. You will also be responsible for accurately inputting loans and balancing and distribution of all new loan information. Additionally, you will uphold a high level of customer service by responding to inquiries and utilizing your problem-solving abilities to assist our customers.

The successful candidate will have a high school diploma or equivalent. Three years of loan experience or 5 years of overall banking experience. This individual will possess working knowledge of computer programs, specifically Excel and Word. Strong attention to detail and organizational skills with the ability to multitask are needed. Additionally, the ability to adapt to changing technology and good interpersonal communication will be essential in this role. All Mascoma Bank employees must maintain confidentiality and privacy of customer information!

This position can be performed Onsite at our Operations Center in White River Junction, VT or at our Mortgage Loan Office in Burlington, VT.

The communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.

Mascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request a reasonable accommodation, please contact careers@mascomabank.com.

As a Certified B Corporation, our vision is to be force for positive change for our customers, communities, and employees. We offer on- the -job training, comprehensive benefits, and opportunities for growth and development.

The starting hourly rate for this position is $21.41-24.98/hour depending on experience.

Mascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V