Student Services Coordinator - SC Johnson Graduate School of Management

Student Services Coordinator - SC Johnson Graduate School of Management

About SC Johnson College of Business

Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution. The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education: the Charles H. Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the School of Hotel Administration. Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business: flexible, collaborative, and cross-disciplinary. The college community includes 244 research faculty, 44,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students. The SC Johnson College of Business has an unparalleled resource base from which to draw-within the college, Cornell Tech in New York City, and Cornell University broadly.

About the SC Johnson Graduate School of Management

As part of the Cornell SC Johnson College of Business, the Samuel Curtis Johnson Graduate School of Management at Cornell University continues to transform graduate business education to better prepare graduates for success in tomorrow's business world. Johnson provides cutting-edge learning experiences that immerse students sooner and deeper in their chosen fields. Johnson offers seven different Masters of Business Administration (MBA) programs, spanning the U.S., Canada, Latin America, Mexico, and China as well as two Masters of Professional Studies (MPS) programs, and one Masters of Science in Business Analytics and is home to award-winning faculty and research. As an integral part of the Cornell SC Johnson College of Business, Johnson students can access the full power of educational and research opportunities across the university to reach deeper competency in their industries and areas of interest.

The Opportunity

Join our dynamic Student Services Team at Johnson, a place where innovation and collaboration drive academic excellence. We are seeking a passionate and dedicated individual to serve as a Student Services Coordinator.

Key Responsibilities:

• Onboarding and Lifecycle Management: Facilitate the onboarding process for post-admission/pre-arrival students, ensuring a seamless transition into the specialized masters programs. Manage student inquiries and needs throughout their lifecycle. Respond to student inquiries via email and onboarding platforms (e.g., Slack). Coordinate and deliver pre-arrival programming such as information sessions, emails, and onboarding materials. Maintain and update new student web pages.
• Directly Support Specialized Masters Students: Serve as the primary point of contact for students in the specialized master's programs, offering guidance and support throughout their academic journey, from admission to graduation. Draft and send weekly newsletters to students with important updates and resources.
• Collaborate with Stakeholders: Work closely with the specialized masters faculty directors, assistant dean of student services, executive director of MBA Programs, and colleagues from admissions and career services to enhance the overall student experience. Collaborate with faculty and the Registrar's office on academic advising and graduation requirements.
• Program Enhancement: Contribute to the development and improvement of onboarding, academic, and co-curricular aspects of the specialized masters programs. Solicit feedback from students through surveys and focus groups to evaluate the program experience. Support the development of student organizations and leadership opportunities.
• Event Support: Plan and execute student orientations, periodic check-ins, social events, and Commencement activities. Manage event schedules, logistics, and on-site support. Occasional work during early morning, evenings, and weekends to support program events and activities.
• Alumni Mentorship Program: Coordinate the 2-Year MBA Alumni Mentorship Program, connecting students with alumni mentors. Organize events for alumni-student engagement and evaluate the program for improvements.
• International Exchange Support: Manage communications with partner universities and assist students in the exchange process, including visa coordination and application management.

If you are passionate about student success and ready to contribute to the growth of our specialized masters programs, we encourage you to submit your application for this position.

This is a full-time (40 hours/week) endowed position that is based in Ithaca, NY. This position follows a 4:1 campus-to-home hybrid work schedule. This hybrid work arrangement is subject to change at any time. Typical work hours are 8am-4:30pm Monday through Friday, with occasional evenings and weekends to assist with program events and activities.

What We Need

We are looking for a team member who is organized, empathetic, and possesses strong community building skills. Additionally, you will:

• Hold an Associate's degree and four to six years' relevant work experience (e.g. student services, campus or residential life, registrar, advising, or related functions) or an equivalent combination of education and experience
• Have experience working directly with undergraduate, graduate, and/or professional students in a support capacity.
• Demonstrate creativity, sound professional judgment, problem-solving, and project management skills, and the aptitude to work effectively within a team of diverse professionals.
• Have strong written and oral communication skills, including comfort with public speaking.
• Have command of Microsoft applications (Word, Excel, Outlook, PowerPoint) and GSuite
• Display commitment to diversity and inclusion.
• Exercise a high degree of discretion in dealing with confidential data and information.
• Be flexible to support occasional early morning, evening, and weekend programs and events.
• Attend meetings and support events held across campus and at Johnson's Collegetown location, often traveling on foot.
• Have the aptitude to work at (and facilitate) occasional outdoor events (such as orientation events, hikes, team-building exercises, and outdoor socials)
• Work directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications that we would view as incredibly helpful in this role, to include:

• Bachelor's degree.
• Experience working with people from different countries and cultures, and/or experiencestudying, working, or traveling abroad.
• Experience working with student leaders and/or serving in student organizations.
• Experience using Slack or similar internal communication platforms and/or using social media to promote programs, events, and engagement.

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
• This position is based in Ithaca, New York. Employees who work remotely may receive multiple W-2 Forms depending on their work location. The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1 and two floating holidays. Learn more about holiday and accrued time off, visit: https://hr.cornell.edu/about/employment-policy-practice/employment-policies/time-and-leaves/holiday-and-accrued-time
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.

Visa Sponsorship is not available for this position.

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