Variable Support Manager
 JLL | |
 United States, Michigan, Lansing | |
 Jan 09, 2025 | |
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The Variable Support Manager (VSM) is the Liaison between our vendor business partners and the Facility Maintenance Team. The VSM is an extension of the Facility Manager when the facility manger is not available. The VSM is responsible for ensuring safe work practices of our vendors and facility team. This position is also responsible for occasional facilities supervisory coverage. The manager will ensure all work is done to JLL and client's specifications and will ensure billing from vendor and to client is accurate.
Essential Duties and Responsibilities Directly support the Regional Contract Manager with on-going facility and team related responsibilities. Extension of site Facility Manager (FM). Responsible to attend meetings, financial reporting, employee management, labor matters, liaison between facility team and client when FM is not available, vacation et al. Deploy GMS principles amongst the teams. Snow removal and landscape management. Project Management (Plant grounds and Interior). Assists with receiving and dispatching of work requests to technical staff, vendors, or other services providers. Provides direction/information to vendors, facilities staff and service providers as required to ensure excellent coordination/execution of work within client environment with minimal disruption. Acts collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and service orientation. Work with team members to identify and respond to any financial or budgeting related issues. Helps support facility specific cost savings targets to contribute to the account achieving significant savings. Assists with the coordination and scheduling of maintenance activities. Assists management and staff with operational reporting, budgeting, financial systems and purchasing as necessary. Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery. Ensures appropriate follow up with customers, clients, vendors, and staff. Seeks to continuously improve processes, systems and overall client satisfaction Valid driver's license is mandatory. Skills and Qualifications Requirements 5+ years' experience with Facility or Property Administration. Superior customer service skills and orientation. Ability to always maintain professionalism under stressful situations. Ability to plan and manage work under time constraints. Ability to multitask and work without direct supervision. Proficient in MS Office, and possess strong written, verbal and people skills. Strong organizational skills and collaborative style needed. Must be proficient at Excel Spreadsheets, and administrative capability of customizing administrative reports. | |