IT Support Analyst

About Us

Singlewire Software is a leading provider of innovative voice applications focused on secure, fast, and reliable mass notification solutions. Our mission is simple: to create exceptional products that set the standard in the market and exceed customer expectations.

The Role

We seek an IT Support Analyst to join our team and provide essential technology support to our internal staff. In this role, you'll be the first point of contact for service desk operations, delivering prompt, professional, and courteous service to employees. You'll troubleshoot and resolve issues across computer hardware, operating systems, applications, and connected devices, ensuring a smooth and productive work environment for everyone.

Key Responsibilities

• Diagnose and repair hardware and peripherals (Mac, Windows, Linux)
• Develop and document solutions to technical problems
• Onboard new employees, creating and following documented processes
• Install, move, add, and change computer equipment and peripherals
• Document troubleshooting procedures, ensuring security and confidentiality
• Manage the service desk incident queue, prioritizing and resolving issues
• Maintain on-premises systems for shared office spaces
• Track inventory and handle purchasing of IT equipment

You're a Great Fit If You Have:

• At least 6 months of experience in service desk, desktop support, or system administration
• Strong customer service skills and a proactive approach to problem-solving
• Team-oriented with the ability to work well in a collaborative environment
• Adaptability in a fast-paced, dynamic setting
• Solid technical knowledge with a passion for continuous learning
• Excellent organizational and communication skills
• Physical ability to carry or relocate computer equipment weighing up to 60 lbs

Why Work with Us?

At Singlewire Software, we're not just about the work; we're about the people behind it. Our team is passionate, collaborative, and committed to delivering outstanding results. We also believe in having fun along the way and creating a work culture that's engaging and rewarding.