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Service Delivery Manager
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![]() United States, Virginia, Reston | |
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The official job title for this opening is called Contractor Team Lead. This is an onsite position and can be based at one of the following locations: Alexandria, VA; Chantilly, VA; Fairfax, VA, Lorton, VA; Reston, VA.
Inserso is seeking a Contractor Team Lead to provide support to our DHS customers worldwide. This position leads onsite and remote Tier 2 support that requires prompt action and quick resolution of user IT issues to minimize downtime. These IT issues include hardware, software, applications, network diagnostics, cloud and other IT services, as requested The Contractor Team Lead is a manager that reports to an Operations Manager and provides IT Field Operations (ITFO) support for 24x7 LANs and associated applications, peripherals, connectivity, and end-users in a Service Desk supported Tier II environment. This position relies on instructions and pre-established guidelines to perform the functions of the job while working independently and/or under immediate supervision. A certain degree of creativity and latitude is required. Responsibilities:
Required Skills/Experience:
Preferred Skills/Experience:
Physical and/or Mental Qualifications:
EOE, including Disability/Vets. Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job. |