Systems Administrator

SYSTEMS ADMINISTRATOR

Job Code: SYSADMN

Reports To: Director, IT

Base Location: AZ or CO

Work Status: Virtual Office

Minimum Starting Monthly Range: $6,916

Hiring Range (Monthly Pay): $6,916 - $8,083

Full-time / Part-time: Full-time

Exempt / Non-Exempt: Exempt

Risk Designation: Extremely High

Summary:

The Systems Administrator is responsible for maintaining Contexture's production systems in a secure environment. This position installs, configures, operates, maintains, and supports Contexture's systems, hardware and software, LAN/WAN, telecommunication systems, and cloud services. This role monitors Contexture's infrastructure to ensure systems and applications are available to all users and performs necessary maintenance to ensure consistent operation and high availability. Responsibilities also include proposing recommendations for improvements to the operating environment through changes in software, hardware, and/or procedures. The System Administrator works closely with other Contexture teams to support the successful delivery of services related to connecting participants to the HIE through all phases of the project life cycle.

This position is based in Phoenix Arizona, Denver or Grand Junction Colorado. Our strategic flexibility allows for local work from home opportunities.

Essential Duties and Responsibilities include the following:

• Deliver secure, scalable, and highly available IT Infrastructure
• Maintain essential IT operations, including operating systems, security tools, applications, servers, client hardware, software, and various other systems, including Microsoft 365
• Work across internal teams, vendor partners, and cloud hosting provider to support projects and daily HIE operations
• In partnership with Contexture's VP of Security and cloud hosting provider, ensure all HIE systems are properly patched and secured; maintain firewalls, endpoint protection and secure system images
• Provide support for matters related to cybersecurity including vulnerability testing, IT audits, and routine penetration tests
• Manage and maintain active directory users, groups, permissions, and group policies
• Recommend system and network improvements to increase efficiency and resource utilization, improve security and ensure high availability
• Plan, coordinate and manage system, O/S, and application refreshes; plan, size, and procure new infrastructure and end-user hardware and software
• Keep network maps, system inventories, and configuration documentation up to date
• Work with participants and vendors to support network connectivity to CONTEXTURE's HIE; work with participants and vendors to troubleshoot and resolve end-to-end connectivity and data flow issues
• Research, analyze, manage, and resolve complex post-production issues across the HIE systems
• Support resolution of high priority and critical issues. Identify and communicate risks to mitigate negative impact to community
• Support Contexture end-user hardware, software, and peripherals including laptops and mobile devices
• Serve as an escalation resource for the Service Desk on issues requiring a deeper level of analysis
• Support the Security Response Team (SRT) during security related events and investigations
• Support multiple projects throughout the entire project lifecycle and report on status of project tasks
• Create and maintain internal documentation related to optimal system and application configuration
• Participate in a continual service improvement process, to include gathering necessary data elements for assessment and making recommendations on ways of more efficiently or effectively providing service
• Punctual, regular, and consistent attendance
• Participate in on-call rotation for after-hours support
• As applicable, after-hours work may be necessary to support deployments, changes, or major incident response
• Performs other related duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Skills

• Experience with or knowledge of current operating systems, equipment and technologies, enterprise backup and recovery procedures, system performance-monitoring tools, Active Directory, Microsoft/Office 365, cloud computing, server virtualization, routing and switching, and firewall administration
• Experience with healthcare systems applications and technology is preferred
• Experience in the Health Information Exchange (HIE) industry and associated systems
• Experience managing and securing systems containing sensitive data
• Understanding of high availability and disaster recovery operations and principles
• Experience working with cloud service providers
• Experience with service ticketing practices and procedures
• Working knowledge of office desktop software
• Self-starting contributor with a customer service mindset that enjoys working with a team
• Strong interpersonal skills with a high degree of self-motivation and ability to work independently
• Outstanding communication and documentation skills, able to communicate with all levels of an organization
• Strong problem solving and troubleshooting skills.
• Ability to establish and meet deadlines in a fast-paced environment and support multiple projects and priorities simultaneously

Education/Experience

Minimum of 2 - 4+ years of related experience with a Bachelor's Degree in Computer Science or related technology field. Microsoft and/or VMWare certifications preferred.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.

The position may require occasional availability for after-hours work, outside of regularly scheduled hours.

The position may require ability to periodically drive to and from clients, conferences and / or events; and / or limited travel.

This position is expected to be exposed to, process, or handle sensitive information including but not limited to Protected Health Information (PHI), Personally Identifiable Information (PII), financial information, etc. As such, the holder of this position is expected to comply with all applicable laws, regulations, organizational policies, and compliance expectations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The person in this position needs to frequently communicate and exchange information and move about inside the office to access file cabinets, office machinery, etc. Must be able to remain in a stationary position 50% of the time. Constantly operates a computer and other office productivity machinery, such as a keyboard, monitor, calculator, copy / scanner machine, and printer. Frequently moves office and work-related material weighing up to 10 pounds; Occasionally moves office and work-related material weighing up to 30 pounds.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities and / or qualifications associated with the job.

Benefits: Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.

The organization is an inclusive Equal Opportunity Employer. We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.