Payments Support Specialist II (201OSR2c)

COMPANY SUMMARY

MECU is a not-for-profit financial institution committed to helping its members and community by offering high-quality financial products and services.

MECU's success in empowering our members to improve their financial well-being and live better dates back to 1936. We seek service-oriented professionals that will be champions for our members, treat everyone with respect find ways to assist our members/co-workers and help our community be a better place to live.

WE NEVER COMPROMISE THE MEMBER EXPERIENCE - our goal is to provide the absolute best member experience in all interactions and is the number one factor that we use to differentiate ourselves from our competition.

Position Summary:

With moderate supervision, the Payments Support Specialist II processes various transactions involving electronic debits and credits to members' accounts. Facilitates the in-coming and out-going wire transfer activity, processes the on-us in-clearing check files, processes the ACH files, and prepares the daily settlements in accordance with those processes. Provides administrative and operational support for various functions within Deposit Support Services such as stop payment, affidavits, ACH disputes, check encoding errors or other member-initiated transactions. Handles requests in accordance with established systems, procedures and department guidelines. Responses to support tickets, emails, and phone calls while ensuring timely follow-up. Maintains accurate transaction records and balances daily as well as meeting the established goals. Relies on experience and demonstrates appropriate judgment in daily processes.

Essential Duties and Responsibilities:

• Processes transactions involving electronic debits and credits.
• Performs review of electronic and/or check transactions.
• Review and decision Reg E disputes for EFT.
• Facilitates in-coming and out-going wire transfer activity.
• Processes on-us in-clearing check files and ACH files.
• Performs daily settlement of activities.
• Write and update department procedures.
• Participate in all the required training.
• Provides administrative and operational support for various functions within the credit union.
• Handle until complete resolution support tickets, emails, and phone calls.
• Supports other duties as needed or required.

Qualifications:

• High School diploma required; Associates preferred; can substitute 3-5 years' experience for education
  
  1 year ACH experience required.
• Minimum of 3 years prior ACH experience preferred.
• AAP Certification Preferred
• Proficient in computer applications such as Microsoft office suite and core system functions.
• Knowledge of NACHA operating guidelines.

COMPENSATION

Salary Range per hour, depending on experience and qualifications

• $18.27 - $26.54

BENEFITS at MECU CREDIT UNION

At MECU, we prioritize the well-being and growth of our employees by offering a comprehensive benefits package that includes but not limited to:

• Medical, Dental, and Vision Coverage: Plans are available for both employees and their families to ensure comprehensive health coverage.
• 401(k) Plan with Employer Match: Secure your financial future with our competitive 401(k) plan, including an employer match to help you save more for retirement.
• Company-Paid Insurance: We provide company-paid short-term disability, long-term disability, and life insurance to give you peace of mind.
• Tuition Assistance: Continue your education and professional development with our tuition assistance program.
• Employee Assistance Program (EAP): Access confidential support for personal and professional challenges through our EAP.
• Parking Discounts: Enjoy discounted parking to make commuting easier.
• Long-Term Care Insurance: Prepare for the future with long-term care coverage options.
• Time Off: Take advantage of annual, sick leave, sick and safe leave to recharge and maintain a healthy work-life balance.

Join MECU and enjoy benefits that truly support you and your family.

PHYSICAL DEMANDS

While performing the duties of this position, the successful candidate is regularly required to sit; use hands and fingers to handle objects, tools, keyboards or controls; talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms and stoop or kneel. Must regularly lift and/or move files and equipment up to 15 pounds and occasionally lift/move up to 25-pound objects. Specific vision characteristics required by this position include close vision, adjust focus, and view a computer screen for extended periods of time.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MECU of Baltimore, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

MECU conducts credit, bond and background checks and is an Equal Opportunity Employer.