Housekeeping Manager - Mandalay Bay

As a Housekeeping Manager, you are an essential part of guest experience. Your dedication to provide top-notch experiences for guests will set the stage for the memories that guests can carry with them well past their stay with us. By ensuring efficient daily operations, and fostering a collaborative and efficient work environment, you play a crucial role in elevating the overall guest experience.

THE DAY-TO-DAY:

• Oversee and ensure the smooth operation of assigned area

• Supervise, train, direct, and assist all employees assigned to the area

• Distribute workload fairly and evenly to those assigned to the station

• Conduct daily briefing and schedule meetings with Guest Room Attendants and House Persons

• Provide direction and support to achieve the highest cleanliness standards of rooms, hallways, lockers, and lobbies that all work is done properly

• Perform daily written guest room inspections in accordance with department standards

• Perform frequent and consistent visual inspections of guest rooms and assigned public areas

• Monitor Guest Room Attendants and House Persons work productivity and communicate any area below departmental standards to the assigned Executive Assistant Housekeeper

• Counsel and discipline employees that violate department policies, practices, or procedures; provide regular feedback to Guest Room Attendants and House Persons on specific job responsibilities and guest service

THE IDEAL CANDIDATE:

• Must be a minimum of 18 years of age

• Has a High School Diploma, GED or equivalent educational experience

• Has prior experience in a leadership role overseeing general cleanliness

• Excellent customer service skills and interpersonal skills to effectively communicate

• Able to effectively communicate in English, in both written and verbal forms

• Has the ability to multi-task and work well in a fast paced, team-oriented environment

• Has prior working experience and working knowledge of Rex, Microsoft Office, Amadeus/HotSOS, and Opera

• Professional appearance and demeanor

• Has a flexible schedule

• Bilingual

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off-shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

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