Service Coordinator
 J. F. Ahern Co. | |
parental leave, 401(k)
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 United States, Wisconsin, Milwaukee | |
| 3201 West Canal Street (Show on map) | |
 Jan 11, 2025 | |
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Looking to join one of the best mechanical and fire protection contractors in the United States? Join our team! Ahern has an exciting opportunity for a Service Coordinator located in Milwaukee, WI. We consistently rank as one of the top specialty contractors in Wisconsin, are in the top 15% of specialty contractors across the US, and have received several regional workplace excellence awards over the years for our outstanding commitment to our employees. Building our first-class reputation didn't happen by chance. It has developed since our inception in 1880 through our commitment to top-notch business practices, continuous improvement, and dedication to our number one asset: our employees. You owe it to yourself to find out what Ahern has to offer! How you will contribute: This is a great opportunity to support the Operations Manager, Superintendents, and Field Staff. This role will be involved in a variety of activities supporting the Milwaukee Field Teams & Ahern's customer base. You will be involved with scheduling, dispatching technicians, running weekly and monthly trending reports, forecasting labor, and maintaining and answering questions regarding Maintenance Contracts. In this role, you will also spend a good portion of your time providing exceptional customer service to both internal (Field) & external customers. This will require excellent planning, organizational & communication skills. You will be an integral part of the team in dispatching field technicians to service calls throughout the week. What you need to qualify: As a Service Coordinator, you will exhibit strong attention and demonstrate exceptional customer service while taking incoming service calls, responding to customer requests including invoicing and billing questions, obtaining customer purchase orders, and scheduling field labor. The ideal candidate must be a self-starter with excellent decision-making, organizational, critical thinking, and communication skills. In addition, the ability to handle multiple tasks and be able to work well independently as well as with the team is required. Three to five years of prior experience in a customer service-related industry is required. An Associate's degree in an applicable program is preferred. Prior experience working with Microsoft Office is required. What's in it for you? Ahern extends our commitment to excellence by passing a significant amount of profits back to employees through bonus programs, a generous 401K match, and a health benefits package that ranks in the top 20% nationwide. Ahern understands that our employees have diverse needs, which is why we provide a variety of rewards to support employees and their families at every stage of life. Our offerings include financial planning, work-life balance initiatives, family support resources, wellness programs, and essential insurances. Additional Benefits Include:
Ahern is an Affirmative Action / Equal Opportunity Employer and encourages veterans, women, minorities, and disabled individuals to apply. | |