Account Director
 JLL | |
 United States, Texas, Dallas | |
 Jan 11, 2025 | |
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About JLL
We're JLL-a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 92,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That's why we're committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential. Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a "perfect" candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If you're a leader of any level or experience and this job description resonates with you, let's talk. What this job involves The Account Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Account Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm's strategy and goals and can translate those into the business opportunities. Delivery of Client Satisfaction * Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests * Drive the account plan to deliver high quality results which exceed the client's expectations * Become a reference for best in class service delivery that can be leveraged to expand JLL's business * Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform * Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators * Proactively solicits and responds to feedback and input from client * Establishes and maintains effective relationships with customers and gains their trust and respect * Performs to the MSA including all deliverables on time and within budget * Identify cost savings and cost avoidance across Facilities and Real Estate Management * Insure all safety, compliance, and regulatory requirements are met or exceeded. Builds and Managers High Performing Teams * Ensures the best qualified candidate is hired for all roles on the account * Thoroughly and critically assesses direct reports (and directs directs) * For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress * Advances the firm's diversity and inclusion priorities by focusing on talent moves; i.e. hiring, rotation and promotion * Provides point in time coaching to elevate performance, annual reviews, and goal setting Achieve Financial Results * Manages account financials to ensure plan is met or exceeded in both growth and profitability * Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography * Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable Contributes to the Growth of the Company * Brings to the organization any leading practices and/or innovations developed on the account to the firm * Identifies opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win * Become internal reference for best in class service delivery that can be leveraged to expand JLL's business * Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve. * Understand the fundamentals of the outsourcing business and the real estate industry * Any and all other duties and tasks assigned. The Team * The Account Manager will lead a team of talented individuals to deliver integrated, innovative and differentiated solutions for our clients. Sound like you? To apply you need: * This position requires a bachelor's degree in addition to a broad range of business experience acquired through previous work experience. MBA or similar post-graduate studies preferred * 10+ years of relevant experience, 15+ years preferred * Real Estate Experience & Facilities Management experience required * Healthcare experience preferred * Client Focus * Results Driven * Natural Coach * Drives Growth * Solutions Oriented * Firm Knowledgeable What you can expect from us We succeed together-across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success. Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay. We can't wait to see where your ambitions take you at JLL. | |