Manager, Support Services

Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, Virginia, with assets exceeding $2.4 billion, we understand that our success is driven by our talented team members.

At State Department Federal Credit Union, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of Working at State Department Federal Credit Union Include:

Diversity and Inclusion: Work in an environment that values and respects all team members.

Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.

Flexible Work Options: Potential work-from-home options after the introductory period.

Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.

Tuition Reimbursement: Support for your ongoing education and career development.

Commute/Parking Incentives: Financial incentives for your daily commute.

Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.

Gym Reimbursement: Stay healthy with our gym membership reimbursement program.

Team Bonding: Participate in company and team bonding events that foster a collaborative work environment.

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

About the Role:

State Department Federal Credit Union is seeking a highly skilled Support Service Manager who leads a team responsible for overseeing several key functional areas, including Deceased Account Management, Escheatment Processes, Foreign Currency and Check negotiation, Garnishments/Liens/Writs, IRA and Trust Services, POA/Guardianship/Conservatorship, and Account Maintenance. This role involves strategic planning, daily operations management, and cross-functional collaboration to deliver outstanding service to both internal and external members. The Support Services Manager will work closely with internal teams to automate processes where possible, ensure a member-focused approach, and maintain regulatory compliance.

Required Qualifications:

• Bachelor's degree or equivalent combination of education and related work experience, preferably in the noted functional areas
• Minimum of 5 years of experience in banking operations or relevant fields, with a strong understanding of functional processes and regulations
• Strong understanding of banking regulations, market trends, and compliance issues relevant to the noted functional areas
• Analytical mindset with the ability to identify areas for operational efficiency and process improvement
• Excellent management and organizational skills, with a strong drive for action and results
• Proven communication and collaboration skills, with experience working across multiple departments
• Strong problem-solving skills and resourcefulness, with the ability to resolve complex issues effectively

Preferred Qualifications:

• Member-focused approach with an understanding of member behavior and banking needs
• Ability to thrive in a fast-paced environment with competing priorities
• Innovative mindset with a passion for continuous improvement and process innovation