Clinical Services Manager (CSM), Transfer Center

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• Bachelor's degree in Nursing (BSN)
• 5 or more years of experience in the field of Nursing, with at least 3 years of experience in a supervisory capacity.
• Valid Registered Nurse license in the State of Arkansas

Preferred Qualifications:

• Master's degree in Nursing (MSN)

Additional Information:

Additional Information:

Circle of Excellence - We create comfort, hope and healing for our Patients and Families. The Circle of Excellence consists of behavior and service standards which demonstrate the culture and policies and procedures of UAMS and the Clinical Programs Division. The service standards are: Safety 20%, Respect 20%, Excellence 20%, Image 20%, and Efficiency 20%. The behavior standards consist of: our environment, attitude, ethics, communication, teamwork, appearance, and quality. These are all attributes which are essential in providing the patient care and support in achieving the overall mission of the organization.

Coordinating patient transfers - Ensuring that patients are transferred to the appropriate facility and nursing unit. Supervise and manage the hospital's transfer center operations to ensure the efficient and timely movement of patients. Coordinate patient transfers between hospitals, clinics, specialty care centers, or other facilities, ensuring appropriate medical protocols are followed. Act as a central point of contact for physicians, hospital staff, and external facilities regarding patient transfers.

Collaborating with staff - Collaborate with physicians, nurses, and other medical personnel to ensure that patients being transferred have the necessary medical information and records. Facilitate communication between the transfer center and clinical departments to confirm patient readiness and ensure any required medical equipment is available for transport. Build and maintain relationships with external facilities, including other hospitals, ambulatory care centers, and specialty clinics, to improve coordination and expedite transfer processes. Liaise with insurance companies, emergency medical services (EMS), and other external partners to facilitate transfer logistics and ensure reimbursement for services provided.

Ensure Compliance and Quality Standards -Ensure all transfers comply with hospital policies, state regulations, and accreditation standards (e.g., The Joint Commission). Monitor and enforce quality control standards to ensure safe, efficient, and effective transfers that support positive patient outcomes. Adhering to EMTALA guidelines and National Patient Safety Goals

Staff Management - Lead and manage a team of transfer coordinators and other support staff. Provide training and continuous education on best practices for patient transfers, ensuring team members are knowledgeable about hospital policies, transport safety, and medical protocols. Monitor team performance, conduct performance evaluations, and provide feedback and coaching to enhance productivity and efficiency.

Professional Development - Actively participates in career growth. Develops a plan for learning for self and other including but not limited to customizing and updating education based on current best practices. Participates in projects, as assigned by the Director. Participates on committees/collaborates with committee representatives.

Reporting and Data Analysis - Maintain data on transfer operations, including the number of transfers, patient demographics, and any complications or delays encountered. Provide regular reports to hospital administration regarding transfer center performance, trends, and opportunities for improvement.

Other duties as assigned.

Constant Physical Activity:

Hear, Read, Concentrate, Think Analytically,

Frequent Physical Activity:

Stand

Occasional Physical Activity:

Bend, sit, crawl, crouch, kneel, stoop or reach overhead

Lift/Carry Weight: 11 - 25 Lbs. or more

Push/Pull Weight: 100 Lbs. or more

Physical Environment: Inside medical Facility

Noise Level: Moderate

Visual Requirements: Color discrimination, Depth perception, Far visual acuity
Near visual acuity

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.