Senior Director, Contact Center Sales & Service
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![]() United States, California, Rocklin | |
![]() 1011 Sunset Boulevard (Show on map) | |
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Description
We're looking for a proven, inspirational Senior Director to lead operations of our Contact Experience Center (CXC) function across our support center locations. The Senior Director of the CXC guides and supports CXC leaders in providing exceptional member service, achieving ambitious sales and service goals, while also ensuring development and growth of CXC reps and team leadership. Qualified candidates must have at least 10 years' experience working in a contact center or similar support environment, plus 7 years of progressive experience leading a diverse team including hiring, coaching and performance management. Primary Responsibilities:
Experience and Education Requirement:
Benefits options include:
Location:Rocklin Corporate Location, Rocklin, CA 95765
Target Compensation: $165,000 to $195,000 + annual bonus
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First Tech is not currently offering Visa sponsorship for this position
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