Linux Desktop Support

North Carolina State University

$70,949 - $75,000

United States, North Carolina, Raleigh

Jan 10, 2025

Posting Information

Posting Number	PG193842EP
Internal Recruitment	No
Working Title	Linux Desktop Support
Anticipated Hiring Range	$70,949 - $75,000
Work Schedule	8am - 5pm or 9am - 6pm, Monday - Friday (Position requires the employee to report onsite)
Job Location	Raleigh, NC
Department	Electrical and Computer Engineering
About the Department	The Department of Electrical and Computer Engineering ( ECE) has as its mission the accumulation, generation, and dissemination of knowledge in Electrical and Computer Engineering. Central to the mission is a high quality research and educational program that benefits our students, the State of North Carolina, the nation and the world. The Department acts as a focal point for development, growth and entrepreneurship. The national and international reputation of the Department facilitates future growth in areas of fundamental economic importance to the State.
Essential Job Duties	We are seeking a highly skilled Linux Desktop Support professional to join our team and take charge of the hardware and software administration for our growing (200+) fleet of desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux. As a Linux Desktop Support Professional, you will be responsible for ensuring the smooth operation and optimal performance of our Linux-based desktop infrastructure, providing technical support to end-users, and resolving hardware and software-related issues efficiently. We offer a benefits package and opportunities for growth and development. If you are a Linux enthusiast with a passion for providing exceptional desktop support, we would love to hear from you. Apply now to join our dynamic team! Responsibilities include but are not limited to: Perform hardware and software administration for two hundred desktops, workstations, and laptops running RedHat Enterprise Linux and Ubuntu Linux. Deploy, configure, and maintain Linux-based operating systems and applications. Provide technical support to end-users regarding Linux desktop-related issues, troubleshooting hardware and software problems, and resolving technical incidents in a timely manner. Troubleshoot and assist end user issues with networking, printing, drivers, and network storage within the Gnome desktop environment. Conduct regular system maintenance, including OS upgrades, patches, and security enhancements. Manage user accounts, permissions, and access rights on Linux desktop systems. Monitor system backups and perform archival of data as users leave or systems are replaced. Monitor system performance and proactively identify potential issues or areas for improvement. Document system configurations, processes, and troubleshooting procedures. Stay updated with the latest industry trends and technologies related to Linux desktop support.
Other Responsibilities	Other duties as assigned

Qualifications

Minimum Education and Experience	Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Other Required Qualifications	Proven experience in administering physical (not virtual) Linux systems, particularly running RedHat Enterprise Linux and Ubuntu Linux. In-depth knowledge of Linux-based operating systems, including installation, configuration, and troubleshooting. Experience with hardware troubleshooting, including desktops, workstations, and laptops. Familiarity with network protocols and services, such as TCP/IP, DNS, DHCP, and VPN, as well as how to manage local firewalls. Proficiency in diagnosing and resolving software-related issues, particularly with apt and yum. Ability to work independently, prioritize tasks, and manage time efficiently. Excellent communication skills with the ability to explain technical concepts to non-technical users.
Preferred Qualifications	Certifications such as Red Hat Certified Engineer (RHCE) or CompTIA Linux+ are a plus. Previous experience within an academic institution or national research lab.
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	No
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	12/09/2024
Anticipated Close Date	Open until filled
Special Instructions to Applicants	Applicants should submit a resume, cover letter, and names and complete contact information of at least three (3) professional references, including email addresses and phone numbers.

Position Details

Position Number	00060308
Position Type	Exempt Professional Staff
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.0
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Non Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Non Mandatory - Emergency Event
Department ID	140401 - Electrical & Computer Engineering
AA/EEO	NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.