Site Front Desk Assistant

Home is the foundation for everything in life. Since 1971, our model has been about supporting residents in finding stability and achieving their goals. It's why we're more than housing-we combine quality affordable homes with our on-site Advantage Services-because we believe that all people can thrive with the right support and opportunities. Today, over 13,000 people-families, seniors, veterans, and people with disabilities and other barriers-call a CommonBond community "home." Our core values are Respect, Integrity, Partnership, Innovation, and Excellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you, please consider joining our team.

Why CommonBond Communities?

• Work-life balance
• Employee referral program
• Benefits based on eligibility: Health insurance, Dental, Vision, PTO, Sick Time, Floating Holiday, Employer matching, 401(k), STD/ LTD, Life insurance, and a variety of employee-paid benefit options
• A respectful and growth-oriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

Salary Range: $17.50- $18.37 Per hour

CommonBond Communities invites qualified applicants to apply for the Site Front Desk Assistant position at Seward Tower East Minneapolis, Minnesota. The position attends to resident needs and their guest. This property has 320 units in the building. The primary responsibility of the Site Front Desk Assistant is to assist the Property Manager and Assistant Property Manager with the daily operations of the community by coordinating the marketing, rental, and occupancy along with a strong focus on customer service and community relations. In addition, this position requires daily administrative duties concerning the management office and the apartment community.

ESSENTIAL FUNCTIONS

• Answers and directs incoming phone calls, visitors, and residents and takes phone messages.
• Answers general inquiries about programs, services, and site amenities, and promotes the site to the general public.
• Maintains confidentiality of all correspondence or documents.
• Follows all policies and procedures to maintain a safe and secure environment.
• Maintains resident relations to ensure the proper image of the site, staff, and CommonBond Communities.
• Refers residents to services staff and programs as needed.
• Provide access to the building as appropriate for emergency personnel, service deliveries, etc. as needed.
• Attends to building janitorial needs as directed or in response to emergencies.
• Maintains the visitor sign-in logbook and updates management staff on visitor issues.
• Maintains the key sign-out log for program services.
• Receives and assists with resident complaints and reports to the property or assistant property manager.
• Assists with recording resident requests for maintenance work.
• Addresses resident concerns promptly and reports them to the property manager.
• Compliance with all fair housing laws.

MINIMUM REQUIREMENTS

• High school diploma or equivalent.
• Excellent verbal, written, and interpersonal skills.
• Two years experience working with front desk/property monitoring environment or equivalent.
• Knowledge of MS Office Suite (Word, Excel,) applications.
• Detail-oriented; able to manage multiple projects and/or tasks.
• Demonstrated ability to maintain an accurate filing and record-keeping system.
• Knowledge and ability to work with diverse, economic, racial, and cultural populations.
• Knowledge of safety and security processes and procedures.
• De-escalation and negotiating techniques.
• Ability to respond to emergencies in a calm, professional manner.
• Ability to answer a multi-line phone system
• Must have access to reliable transportation

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods.
• Ability to lift to 25 pounds unassisted.
• Use hands repetitively to finger, handle, feel, or operate standard office equipment.
• Ability to reach above and below shoulders.
• Ability to bend at the waist, kneel, and stoop.
• Ability to stand for extended periods.
• Ability to walk and climb steps, indoors and outdoors in daylight and evening hours.