Preferred Communities Intern

RESPONSIBILITIES

• Assist with client check-ins over the phone or through video calls (as preferred by the
  client)
• In collaboration with Preferred Communities (PC) Casework Team, develop
  individualized plans with detailed action steps based on client needs; supporting
  clients with action steps such as exploring employment opportunities, assisting with
  referrals for additional support services, etc.
• Provide direct client-centered casework activities such as contacting clients and
  external agencies to book and arrange public services and health care appointments;
  accompanying clients to appointments as needed for support
• In collaboration with PC Team and Healthcare Benefits Navigators, develop Access
  HRA and NYC Housing Connect and other benefits navigation workshop materials;
  delivery of workshops to clients as needed
  
• Support casework administrative tasks such as enrolling clients into database
  systems, uploading client documents, completing intake assessments and client
  agreement forms, accompanying clients to their appointments.
  
• In coordination with Healthcare Benefit Navigators, support screening and enrollment
  activities for benefit programs such as Medicaid, NYC Care, SNAP, WIC, FairFares, etc.
  
• Keep thorough and accurate case file documentation in IRC's database
  
• Keep all digital files up to date and create new digital client files as needed
  Communicate client concerns and potential challenges to PC Casework Team
  Members/Healthcare Benefits Navigators

LEARNING OBJECTIVES:

• Gain experience with the U.S refugee resettlement process and services available to
  clients specifically in/ around New York City.
• Gain experience in identifying clients' needs to appropriately coordinate medical care
  and connect them to necessary supportive services within the community.
• Gain experience with conducting wellness assessments 6 months and 12 months after
  ICM enrollment and keeping thorough and accurate case file documentation of all
  direct services provided to clients.
• Develop skills in creation and delivery of workshops addressing client housing,
  employment and resource benefits navigation

Equal Opportunity Employer: IRC is an Equal
Opportunity Employer: IRC considers all applicants on the basis of
merit without regard to race, sex, color, national origin, religion, sexual
orientation, age, marital status, veteran status, disability or any other
characteristic protected by applicable law.