Slug Support Case Manager

HOW TO APPLY

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INITIAL REVIEW DATE (IRD)

Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. Materials submitted after the IRD will ONLY be forwarded at the request of the hiring unit. To ensure your application is routed for consideration, submit your materials before 11:59 p.m. on the IRD. Application materials cannot be accepted outside of the jobs portal. Applications cannot be edited on an applicant's behalf. For more information about the IRD and the applicant review process, view this link.

The IRD for this job is: 01-06-2025

ABOUT UC SANTA CRUZ

UC Santa Cruz is a public university like no other in California, combining the experience of a small, liberal arts college with the depth and rigor of a major research university. It's known as an unconventional place where innovation and experimentation is part of the campus's DNA. That playful, bold spirit still thrives today, all on a campus renowned as among the most beautiful in the world.

DEPARTMENT OVERVIEW

The Division of Student Success provides campus-wide coordination and leadership for student success programs and activities across departments, divisions, colleges, and administrative units. The Student Success Division includes the Student Success Evaluation & Research Center (SSERC), the Student Success Centers which provide outside the classroom academic and co-curricular services and resources, Student Health Services, and the Dean of Students Office.

The Dean of Students Office at UC Santa Cruz promotes personal development and successful navigation of campus life thereby strengthening the student experience. This is accomplished by facilitating partnerships, developing policies, creating meaningful opportunities, and providing direct support to cultivate a vibrant, healthy, and inclusive UCSC community. The Dean of Students Office envisions a university where every student has limitless opportunities and support to reach their highest goals for themselves and society.

More information can be found at: https://deanofstudents.ucsc.edu/slug-support/program/

JOB SUMMARY

Under the general direction of the Assistant Dean of Students, the Slug Support Case Manager serves as the nexus of information and integration for the campus's response to students experiencing varying degrees of need and / or distress. The incumbent is readily accessible to faculty, staff, students, parents and family members who are concerned about a distressed student. The Slug Support Case Manager works closely with key offices to identify and intervene as early as possible with students whose behavior suggests the need for support services. Duties include providing information and training for the campus community; fielding calls, emails and referrals regarding, coordinating responses and services for individual students, undertaking research on national best practices, participating on various "students of concern" committees, and working directly with students to help resolve complex situations and advocate on their behalf. The Slug Support Case Manager will also support the activities, programs and services associated with the functions of the Dean of Students office.

APPOINTMENT INFORMATION

Budgeted Salary: $70,000 - $75,000 / Annually. Salary commensurate with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is required to post a reasonable estimate of the compensation for this role. The salary shown above is the budgeted amount the University reasonably expects to pay and the salary extended should not exceed this posted amount.

Benefits Level Eligibility: Full benefits

Schedule Information:

• Full-time, Fixed
• Percentage of Time: 100%, 40 Hours per Week
• Days of the Week: Mon-Fri
• Shift Includes: Day

Employee Classification: Career appointment

Job End Date: None

Work Location: UC Santa Cruz Main Campus

Union Representation: Non-Represented

Job Code Classification: 004564 (STDT LIFE DEV SPEC 3)

Travel: Never or Rarely

JOB DUTIES

70% - Student Advocacy and Coordination of Responses to Students in Distress

• Provides administrative interface, coordinating with various campus partners to ensure coherent integration of campus and community resources for individual students who have challenges with academic, health, conduct, substance abuse, financial and social issues. Manages students of concern cases that require the undertaking initial information gathering, developing recommendations for response, taking the initiative to mobilize appropriate responses and / or services, and provides information to the student, student's family as appropriate and conveys information to other units including Counseling and Psychological Services, the Colleges, Residential Services, Campus Police, and other campus entities, ensuring that appropriate resources are available and post-intervention strategies are mobilized on behalf of the student and the campus community.

20% - Distress Student Consultation

• In consultation and collaboration with various campus colleagues, serves as a single point of contact campus wide for members of the campus community, parents and families, who are concerned about a student. The incumbent will consult about a student, provide referrals to campus departments and to the colleges, develop action plans, and follow up with students, staff and faculty as appropriate. The incumbent will also be an active member of the UC System Wide Case Management Team. Responds to inquiries about distressed students from faculty, staff, students and parents. Provides information and resources and/or referrals to appropriate campus services; may activate the Slug Support team for high level and high risk incidents.

5% - Education

• Works with a broad cross section of campus departments (e.g., Orientation Programs, Wellness Programs, Disability Resource Centers, Resource Centers, Counseling and Psychological Services, the Colleges, Residential Services, Student Organization Advising and Resources) to develop and implement marketing campaigns for the campus's student mental health messages and information, with particular attention to educating students on their role in the well-being of fellow students.

5% - Outreach

• Works collaboratively with CAPS and other campus units and departments on the provision of campus-wide training and programs as well as publications regarding responding to students in distress. Develops and delivers specialized curriculum and training programs as requested by campus departments regarding responding to students in distress, and educational workshops about Dean of Students services and programs.

REQUIRED QUALIFICATIONS

• Bachelor's degree in related area and / or equivalent experience / training.
• Demonstrated experience in crisis management, crisis intervention, and case management with college age students / emerging adults.
• Broad knowledge of health care, mental health care and services, crisis management prevention, and psycho-educational and educational outreach as well programming to students, faculty, staff, and parents.
• Demonstrated ability to initiate and coordinate services for students.
• Demonstrated ability to interact effectively, productively, and sensitively with students, faculty, staff, and parents per the standards and practices related to the Family Educational Rights Privacy Act (FERPA) and the relevant policies and best practices.
• Demonstrated ability to work effectively and collaboratively within a disciplinary organizational setting including on-campus residential facilities, faculty, campus administration, campus health providers, off campus health care provider, law enforcement, and the courts.
• Demonstrated ability to uphold the UCSC nondiscrimination policy by actively promoting inclusion in communities diverse by race, color, national origin, religion, sex, gender, gender identity, gender expression, pregnancy, physical or mental disability, medical condition (cancer related or genetic characteristics), genetic information, ancestry, marital status, age, sexual orientation, citizenship, or service in the uniformed services.
• Demonstrated ability to develop training curriculum and deliver training and presentations to a wide variety of audiences such as faculty, deans, department chairs, students, and staff.
• Demonstrated ability to review, understanding, and effectively apply complex policies and laws.
• Outstanding oral, written, and digital communication skills.
• Excellent interpersonal, cultural competence, and conflict resolution skills.
• Demonstrated ability to effectively collaborate with people of diverse backgrounds.
• Ability to follow, implement, and encourage others to follow the UCSC Principles of Community, University Policies, and State and Federal Laws.
• Ability to advocate on behalf of students and encourage students towards achieving individual goals, follow through on recommendations, and learn self-advocacy skills.

PREFERRED QUALIFICATIONS

• Master's degree in Social Work, Counseling, Public Health, or related field.
• Direct experience working on college campuses with college age students in a health or mental health setting.

SPECIAL CONDITIONS OF EMPLOYMENT

• Selected candidate will be required to pass a pre-employment criminal history background check.
• Selected candidate must pass the employment misconduct disclosure process.
• The selected candidate will be required to work primarily on campus, with periods of remote work possible based on operational needs, and be able to fulfill requirements of the UCSC telecommuting agreement.
• Clery Act : This position has been identified as a Campus Security Authority (CSA); required to report crimes, incidents, and disciplinary referral statistics as required by the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (20 USC * 1092(f)).
• Ability to maintain appearance and conduct suitable for working in a professional setting.
• The University of California has implemented a Vaccination Policy covering all employees. Employees, including new hires, are required to comply with any applicable policies relating to the University of California vaccine program.
• Per the Child Abuse and Neglect Reporting Act (CANRA), this position has been identified as a Mandated Reporter. The selected candidate will be required to report known or suspected child abuse or neglect as defined by CANRA and will be required to sign a Statement Acknowledging Requirement to Report Child Abuse prior to commencing employment. CANRA Penal Codes, and related definitions, requirements, and responsibilities may be obtained here.
• Other special conditions of employment that apply to this position: Ability to work flexible hours occasionally. All UCSC employed must follow safety procedures, attend require health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

SAFETY STATEMENT

All UCSC employees must understand and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

NOTICE OF AVAILABILITY

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

a. "Misconduct" means any violation of the policies or laws governing conduct at the applicant's previous place of employment, including, but not limited to, violations of policies or laws prohibiting sexual harassment, sexual assault, or other forms of harassment, discrimination, dishonesty, or unethical conduct, as defined by the employer. For reference, below are UC's policies addressing some forms of misconduct:

• UC Sexual Violence and Sexual Harassment Policy
• UC Anti-Discrimination Policy
• Abusive Conduct in the Workplace

EEO/AA

The University of California is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status. UC Santa Cruz is committed to excellence through diversity and strives to establish a climate that welcomes, celebrates, and promotes respect for the contributions of all students and employees.

For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination