Implementation Manager

WebMD
United States, New Jersey, Newark
Feb 16, 2025
Description Position at WebMD Medscape, a division of WebMD, develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law. Summary We are seeking a dynamic and forward-thinking Implementation Manager to join our Product Operations team and breathe new life into our existing product portfolio. The ideal candidate will have previous experience in healthcare advertising with a fresh perspective and a passion for driving change in legacy product processes and workflows. You will play a pivotal role in reevaluating and optimizing product operations, improving speed to market, and ensuring that products are delivered in an efficient manner to drive customer success. As an Implementation Manager at Medscape, you will collaborate with cross-functional teams to assess current product execution workflows, identify inefficiencies, and implement solutions that streamline processes, reduce time to market, and enhance overall product implementations. Your efforts will be key in reinvigorating legacy products and processes to address operational challenges. Key Responsibilities Reevaluate and Optimize Product Processes: Assess and refine current workflows for existing products, with a focus on streamlining execution processes and improving speed to market. Design Enduring Solutions: Lead cross-functional team to design solutions to product execution gaps that create standardized, efficient and enduring product implementation workflows. Cross-Functional Collaboration: Work closely with teams such as Customer Success, Marketing, Product Dev and Project Management to determine the best execution approach for existing and new products. Drive Product Execution Improvements: Encourage internal teams to re-evaluate outdated processes, fostering a culture of continuous improvement to accelerate speed-to-market for new products. Lead Execution Meetings: Coordinate and facilitate standing product execution status meetings with internal teams, tracking project progress, aligning on next steps, and ensuring all teams are aligned and meeting the client's expectations. Troubleshoot & Triage Issues: Act as the first point of contact for troubleshooting challenges that arise during product executions, fostering a seamless implementation for our customers. Develop Best Practices: Collaborate with key stakeholders to create best practices on product implementations relating to workflow, assets, content development, timing, customer talk track and MLR point of view. Apply Learnings from Pilots: Leverage insights from pilot product executions to refine and enhance the larger product operationalization process, ensuring that future launches are optimized for success. Lead Product Rollouts: Regularly present on product implementation updates and improvements to the broader Medscape teams. Lead Product Retrospectives: Maintain detailed records on product executions, identifying obstacles, solutions, and actionable recommendations for improving future programs. Medical Legal Regulatory (MLR) Submissions: Guide the team in creating a strong point of view on MLR submission processes for promotional products. Document Product Specifications: Maintain up-to-date documentation for the promotional product suite, soliciting feedback from stakeholders for quarterly updates. Product Operations Support: Host monthly office hours to provide guidance to Custom Success, Project Management and Implementation Teams on product executions. Customer and Sales Engagement: Serve as the Product Operations subject matter expert on product execution during calls with Customers and Medscape Sales Reps, as needed. Qualifications & Experience: Experience in Healthcare Advertising: Minimum of 3-5 years of experience in healthcare advertising, preferably within a Pharma company or a Digital Agency. Operational Expertise: Proven experience in operationalizing products and creating new workstreams to address execution challenges. Cross-Functional Collaboration: Strong ability to work across different teams, including Sales, Customer Success, and Product Development, to improve product implementation processes. MLR Knowledge: Deep understanding of the Medical Legal Regulatory (MLR) process and its impact on promotional product execution. Project Management Skills: Strong organizational and project management skills with the ability to manage multiple projects simultaneously and meet deadlines. Leadership Abilities: Ability to lead and inspire cross-functional teams, providing guidance and support to achieve common goals and drive customer satisfaction. Communication Skills: Exceptional written and verbal communication skills with the ability to engage with both senior leadership and team members at all levels. Problem-Solving: Demonstrated ability to identify operational challenges and provide actionable solutions to streamline workflows. Key Attributes: Innovative: A forward-thinking mindset focused on continuous process improvement and operational efficiency. Strategic Thinker: Ability to develop strategic plans for the operationalization of products and workstreams. Detail-Oriented: Excellent attention to detail and ability to manage complex projects without losing sight of the big picture. If you're looking to make a significant impact on the operational success of innovative healthcare advertising products and enjoy working in a fast-paced, collaborative environment, we encourage you to apply for the Implementation Manager position. Join us in shaping the future of Medscape's promotional products and drive the success of our customer-facing initiatives.