New

Senior Account Representative (Convention Services)

Cox Communications
$44,600.00 - $67,000.00 / yr
parental leave, paid time off, paid holidays, sick time, 401(k)
United States, Maryland, Baltimore
Nov 20, 2024
Job Description The Advanced Convention Services (ACS) Senior Account Manager is responsible for developing and maintaining relationships with clients by leveraging all ACS products to meet and/or exceed sales quotas and ultimately helping to grow business. Responds and owns all requests from assigned ACS accounts in a timely and professional manner. Supports the overall objectives of the ACS team. Role directly represents Cox ACS and acts as a leader to the convention center. This is primarily a work from office role; however, work locations may vary per customer request and ACS requirements. Primary Responsibilities and Essential Functions Serves as the primary contact, source of information for convention center Act as the on-site leader for the rest of the on-site Cox team. As the center is out of cox market, the onsite Cox team will look to this individual for day-to-day direction and guidance to accomplish their objectives. Role is outside of a Cox market and as such will need to make decisions independently Work in parallel with ACS Sales Manager to effectively take ownership of onsite sales operations Outbound calls to prospect new business, to include convention centers, arenas, performing arts theaters ect. Travel as required to assist in acquiring new business. Travel as required to assist in turning over new convention center Travel as required to assist in training new convention center sales staff Identify new business opportunities within assigned accounts Negotiate pricing, products, and promotions with prospective clients Meet and exceed sales goals and overall objectives Develop and maintain sales plans, forecast data and customer database Collaborate with other team members to determine solutions to best meet customers' needs Identify key decision makers; develops and conducts effective presentations Attend job-related trainings and participate in internal meetings Maintains current knowledge of all convention pricing and service options to match the product best suited for the customer Responsible for day-to-day account management of all assigned accounts, including but not limited to quoting, billing, support, etc. Assists with pre and post conference meetings, both locally and nationally Establishes effective, professional working relationships with co-workers, boundary partners, outside vendors and contractors Efficiently organizes work day to maximize productivity by utilizing proper time management techniques Schedule varies depending on event schedule - must be able to work weekends and remain available to ACS Sales staff to assist with any questions and/or concerns QUALIFICATIONS Minimum 6 years of experience in a related field (Convention-Related Sales and Support, Sales, Customer Service in Hospitality); or a BS/BA degree in a related discipline with 2 years of experience in a related field; or MS/MA degree in a related discipline Preferred General knowledge of network topologies Experience in the commercial telecommunications industry Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with peers, event vendors, boundary and building partners, and customers Demonstrated experience using computer applications, including data statistical, work processing, spreadsheet and presentation software (Microsoft Office Suite) Polished written and verbal communication skills Solid organizational, analytical, and collaborative skills USD 44,600.00 - 67,000.00 per year Compensation: Compensation includes a base salary of $44,600.00 - $67,000.00. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $23,736.00. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Cox Communications Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.