New

Service Delivery Technician I

TEKsystems
$19.00 - $24.00 / hr
United States, California, Costa Mesa
Nov 19, 2024
How You Will Make a Difference: Identify, triage, and resolve end user device problems. Accurately, document, track, and monitor problems using applicable systems and tools. Provide support to end users for computer, application, system, device, access and hardware issues. Must have strong interpersonal skills and a desire to thrive in a team-oriented environment. Installation and support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software. Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks) Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the VF workforce to adapt and embrace technology to work more efficiently Provide tech bar type service for face to face engagement Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom, telephony, etc...) Hardware configuration and deployment Willingness to work flexible shifts and scheduling including nights, weekends, and holidays Other duties as assigned Skills: Desktop, Troubleshooting, Hardware, printers, printer support, Imaging, Technical support, Customer service, Help desk, Support, Office suite, Windows 10, Mac, Deployment, Help desk support, Office 365, Outlook, Network connectivity, Customer service oriented Top Skills Details: Desktop,Troubleshooting,Hardware,printers,printer support,Imaging,Technical support,Customer service,Help desk Additional Skills & Qualifications: Need to be willing to walk alot onsite. These positions are looking for candidates with 2-3 years of experience Experience Level: Expert Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.