New

Helpdesk Support Technician

TEKsystems
$20.00 - $25.00 / hr
remote work
United States, Minnesota, Minneapolis
Nov 19, 2024
Description: Top 3 Skills 1.Individuals must be self-motivated, driven, hardworking, able to work independently, learn quickly and have excellent Customer Service/Interpersonal skills. White Glove Support - able to handle stress well. 2.Windows 10, Microsoft Office 365 (Outlook) and Document Management experience (Dorsey uses Net Doc, any Document Management experience would be fine including Google Docs, etc.). 3.VERY LITTLE FORMAL HELPDESK EXPERIENCE IS NEEDED. Individuals who have a College IT Degree would be acceptable. Dorsey will train the right fit. Skills: Support, Windows, MS, Office, 2010, HW Top Skills Details: Support,Windows,MS,Office,2010,HW Additional Skills & Qualifications: Dorsey's Helpdesk provides Support for 2,000 Lawyers and staff world-wide. Individuals will be working remote. The position will be roughly 50% Phone Support and 50% E-Mail Support. Additional Information 6 month + Contract to Hire role. Fully remote although Dorsey would like a local candidate. Individuals will be set up to work from home using Microsoft Teams. 1st Shift - 8:15am to 5:00pm Monday through Friday (38.75 hours per week). Interviews will be held after Thanksgiving with a target Start Date of Monday (1/6), 2025. Dorsey uses Ivanti (formally HEAT) for Ticket Tracking. Knowledge of any Ticket Tracking System will work. Dorsey's culture is very communicative and supportive. Candidates will have the full support of the Firm and set up for great success. In addition, working remote is a strong Value Proposition. Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.