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Product Specialist II - Navigation

TEKsystems
$20.00 / hr
United States, Iowa, Cedar Rapids
Nov 19, 2024
Description: As a remote Product Specialist II - Navigation Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service and technical expertise along with your exceptional communication and interpersonal skills. Major responsibilities of the Product Specialist II - Navigation Agent position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. This is a seasonal, customer-facing position providing support to our external customers. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Responsible for support operations for the TaxAct Online and Desktop 1040, Free File Alliance, and E-File Concierge product lines. The scope of support includes program navigation, program connectivity, program compatibility, program usability, and general product knowledge. * Provide professional and friendly support to our customers who are working on their tax returns with product/software inquiries. Troubleshoot and apply defined practices, procedures, and company policies to troubleshoot and resolve product and tax support customer inquiries. * Provide timely phone support to TaxAct customers. * Communicate trending issues to management. * Based on customer interactions, propose updates to the knowledge database. * Routinely promote teamwork and foster collaboration. * Convey a professional and positive image internally and externally. * Cross train and assist on different queues as needed to support overall operation and business demands. Skills: customer service, tax preparation Top Skills Details: customer service,tax preparation Additional Skills & Qualifications: * Bachelor's degree in a related field or equivalent work experience. * Experience providing support in a call center environment is a plus (WFH or on-site). * Excellent written and verbal communication skills. * Attention to detail. * Ability to multitask. * Critical thinking and strong problem-solving skills. * Excellent time management skills. * Helps to maintain a positive work environment. * Typing skills - 25+ WPM required. * Must have (or be willing to obtain) a private, dedicated hardwired internet connection. Experience Level: Expert Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.