Event Sales Consultant

BASIC FUNCTION: Create and deliver proposals for clients, while being a resource for clients, account executives and operations teams. Acts as a liaison between the sales team and operations team, as well as providing clients superior customer service.

RESPONSIBILITIES:

* Prepare and process all proposals and associated documents, accurately with all information (required and additional) in internal system(s). Act as main point-person on all proposals, communication and follow-up.

* Responsible for sales calls coming into the office, web-generated wish-lists and emails that include but are not limited to: requests for general information, requests for basic proposals, questions concerning services & products offered, and initial follow up.

* Assist with the coordination of outbound/inbound orders and all related inter-station communication.

* Coordinate with Operations all request for inventory beyond current inventory levels.

* Order and track custom items, pillows and logos, including filling out related forms, communicating with outside vendors, tracking the ordering and follow-up and noting these in the internal system.

* Build customer relationships through communication. As a customer service oriented company, the company's success depends on the satisfaction of our customers. Therefore, to the best of his/her abilities, must ensure that all customers are completely satisfied with their experience and remain customer-focused while performing his/her duties at all times. She/he must put the customer's needs ahead of their own, while demonstrating initiative in their duties and ensuring exceptional customer service. Should determine & make recommendations regarding customer needs, promoting add-on sales of furniture and accessories.

* Communicate rental policies to clients and manage client expectations with clear and consistent communication.

* Handle confirmation on all shows two weeks or more out. Use immediate and proactive means (email, phone call, social media, in person, engage co-workers, etc.) for jobs less than one week out - everything discussed in regular weekly Sales/Ops meeting.

* Attend all Sales/Ops weekly meetings and act as the main coordination point to disseminate necessary sales order information to the operations and delivery teams.

* Attend networking events at least once per quarter.

* Attend client meetings or installs with the direction of AE at least once per month to build direct client interaction.

SKILLS:

* Organization, communication and problem solving skills

* Flexibility and customer service skills

* Computer skills, specifically MS Office Suite

* Salesforce proficiency

EDUCATION/TRAINING: Bachelor's degree or equivalent experience.

EXPERIENCE: 2 years of previous event planning and/or sales experience