Administrative Assistant II

Impact Lives, Impact Community

Family Health Centers of San Diego (FHCSD) is passionate about providing exceptional health care to all, especially underserved communities with limited health care options. Founded by a Latina grandmother/community advocate over 50 years ago in Barrio Logan, FHCSD has grown into one of the largest community health systems in the country. With over 90 sites, over 227,000 patients, and over 1.1 million healthcare visits last year, we provide a wide variety of health care and outreach services to a very diverse patient population. We are proud of our mission, our lasting community impact, and the cultural and individual diversity of our staff

General Job Description

Under limited supervision, provides intermediate-level clerical and administrative support for the assigned managers and department. Duties are broad and will vary depending on assignment, but generally include data collection, entry, and basic analysis, intermediate report creation (including graphs and pivot tables), data entry, filing, processing paperwork, coordination of meetings, supply ordering, basic project coordination, and similar tasks. The Administrative Assistant II answers routine and non-routine correspondence and works with confidential and sensitive information. Deals with a diverse group of customers, patients, and visitors as well as internal contacts at all levels of the organization.

* Acts as a liaison with other departments and internal and external customers (including patients, vendors, auditors and inspectors). Answers phones, emails, and walk-in visitors, using discretion to answer both routine and complicated questions; forwards issues to appropriate person. Handles confidential and routine information.

* Coordinates special nonrecurring and ongoing projects, utilizing project management skills; works with teams or independently to meet deadlines and accomplish project goals. May coach, mentor, or lead teammates on special projects.

* Performs general clerical tasks as assigned, which may include filing, processing paperwork, data entry, scanning/photocopying, and similar tasks.

* Performs other duties as assigned.

* Researches, collects, and enters data. Performs basic data analysis, identifying discrepancies and researching for resolution. Creates intermediate level reports, which include graphs, charts, and pivot tables. Makes reports that are timely, correct, and audience appropriate.

* Supports manager(s) and department with calendaring, scheduling, time card support, meeting organization and minutes, travel arrangements, and similar administrative support tasks.

* Types and designs general and advanced correspondences, memos, spreadsheets, charts, tables, graphs, business plans, etc. Proofreads copy for spelling, grammar and layout, making appropriate changes. Responsible for accuracy and clarity of final copy. Includes data entry and non-medical transcription.

Education/Certifications/Licenses/Registrations

* 2 years administrative support experience required, preferably in the medical/health-related field.

* College level coursework in English, Business Administration, and Mathematics required; Bachelor's degree in related field preferred.

* High School diploma or GED equivalent required.

* Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.

Experience/Specialized skills (including Language)

* Ability to exercise discretion and maintain confidential information.

* Ability to meet established deadlines.

* Ability to relate well with team members, coworkers, and other departmental staff.

* Ability to type 40 - 50 WPM; ability to accurately complete data entry at relatively high speed, utilizing grammar and spell check software.

* Bilingual English-Spanish may be required depending on assignment.

* Exceptional knowledge of business English, including proper grammar, spelling, and punctuation.

* Intermediate knowledge of mathematics and intermediate level of calculation skills.

In the spirit of pay transparency, we are excited to share the base range for this position, exclusive of fringe benefits or potential bonuses.

If you are hired at Family Health Centers of San Diego, your final base salary compensation will be determined based on factors such as geographic location, jurisdictional requirements, skills, education, and/or experience. In addition to these factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is what we reasonably expect to pay for the role. Hiring at the maximum of the range would not be typical in order to allow for future and continued salary growth. We also offer a generous compensation and benefits package (more information on our benefits offerings is available here: FHCSD Wellness - Employee Hub (gobenefits.net)