Benefits Programs Specialist - Limited Service

This is a full-time, Limited Service position responsible for paying General Assistance hotel bills. This position will primarily telework. This position will be responsible for paying General Assistance hotel bills. The successful candidate will be able to accurately process payments to hotels using an internet-based bill-paying system. The successful candidate should have the ability to learn and use specialized software used for storing documents and paying bills. The candidate will develop proficiency and consistently meet daily bill-paying targets while maintaining accuracy. In addition, the candidate will be able to use critical thinking skills to evaluate bills for payment.

Knowledge, Skills and Abilities

Knowledge of and ability to apply basic computer skills.

Ability and skill in arithmetic computation.

Ability to learn and use specialized computer software.

Knowledge of public and private agencies providing client services.

Ability to maintain accurate and detailed documentation necessary to support determination.

Ability to comprehend and apply complex instructions and program regulations.

Ability to grasp detailed and complex concepts to include strong deductive and inductive reasoning skills.

Ability to communicate effectively both orally and in writing to varying levels of mental capacities, education levels and disabilities.

Ability to de-escalate highly charged situations and work in a fast-paced environment.

Ability to perform job duties within the framework of the four key practices of the Agency of Human Services: customer service, holistic service, strengths-based relationships and results orientation.

This position, Benefits Programs Specialist - Limited Service (Job Requisition #51444), is open to all State employees and external applicants. It is a Limited Service position, which is non-tenured and authorized for a specific period of time. Limited Service positions are established for specially funded projects or programs.

If you would like more information about the duration of this position or other details, please contactmark.eley@vermont.gov.
Please note that multiple positions in the same work location may be filled from this job posting.
Resumes will not be accepted via e-mail. You must apply online to be considered.

AHS BACKGROUND CHECKS: Candidates must pass any level of background investigation applicable to the position. In accordance with AHS Policy 4.02, Hiring Standards, Vermont and/or national criminal record checks, as well as DMV and adult and child abuse registry checks, as appropriate to the position under recruitment, will be conducted on candidates, with the exception of those who are current classified state employees seeking transfer, promotion or demotion into an AHS classified position or are persons exercising re-employment (RIF) rights.

Duties are primarily performed in an office setting, but private means of transportation should be available for necessary travel to training and/or meetings. Workload is typically heavy with a constant need for prompt, accurate decisions. Incumbents must be organized and able to function independently while balancing competing priorities. Clientele can present with a variety of challenges resulting in a need to calmly and professionally manage situations in which applicants may be in a heightened emotional state, angry, frustrated, unable to communicate, and/or discouraged.

Three (3) years or more of experience in a customer service environment that included: regular use of computer programs AND clerical work and data entry.

OR

Bachelor's degree in a human service or financial field.

OR

One (1) year or more of experience as a Benefits Programs Specialist Trainee.

As a State employee you are offered a great career opportunity, but it's more than a paycheck. The State's total compensation package features an outstanding set of employee benefits that are worth about 30% of your total compensation, including:

• 80% State paid medical premium and a dental plan at no cost for employees and their families
• Work/Life balance: 11 paid holidays each year and a generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

Want the specifics? Explore the Benefits of State Employment on our website.