Project Coordinator l (Bus Prof )

We are searching for a Project Coordinator l (Bus Prof ) for a 1 yr. contract assignment. This person will work on the demand response and energy efficiency which are both operational. The person is responsible for managing timing and quantity of energy customers energy as well as providing incentives; whether it's through rebates or credits on their bill for all those demand side management products. You could think of EV rebate, an electric vehicle rebates all the way to the demand response. They also have a saver switch program and that allows the utility to control their cooling on their air conditioning to reduce load.

This team is part of the exciting electric vehicle/energy efficiency technology.

Location: Minneapolis, MN

Fully remote Monday, Tuesday, Wednesday and Thursday. In the office on Friday.

Responsibilities

• The person will be primarily responsible for residential saver switch and AC Rewards, which is a smart thermostat program. That's the biggest volume of work orders; last year, they did about 40,000 saver switch work orders.
• This person would also work indirectly through Salesforce and/or email, with the third-party vendor, Hunt Electric.
• The team is also responsible for commercial saver switch work orders; this resource might do both, however, the responsibility would be supporting saver switch residential, commercial and AC rewards work orders.
• The person is also responsible for ensuring that the customers are eligible for the program that they are signing up for (energy efficiency program or demand response program.)
• The person will need to ensure that they have the right equipment to participate and then making sure whether the dollars that they are sending or the incentives that were paying are accurate.
• This person will be working from a shared queue within Salesforce so that the work is spread across the team, working from oldest to newest. There are several dashboards within Salesforce to track progress.
• The person will be expected to work collaboratively with their team in daily chats to ensure work is efficiently and effectively completed.

Requirements

• Targeting 1-3 years of experience with the following: Previous experience working in a very high-volume shared queue environment.
• Must possess strong attention to detail and analytical skills in addition to strong communication skills.
• Previous data entry experience and Strong organizational skills.
• Looking for candidates that have some experience working within a collaborative/cross functional team within a large corporate/professional environment.
• Would like to see utility experience, whether it's rebate processing.
• Self-driven/motivated since majority of the work will be remote. Resource must possess a strong work ethic.

EOE of Minorities / Females / Vets / Disability.

XE_ ID 931