New

Clerical Assistant 2

Commonwealth Of Pennsylvania
$35,306.00 - $51,932.00 Annually
dental insurance, vision insurance, parental leave, vacation time, paid time off, paid holidays, sick time, retirement plan
United States, Pennsylvania, New Castle
105 Nesbitt Road (Show on map)
Nov 19, 2024
THE POSITION The Department of Health is looking for a highly motivated individual with an attention for detail. We have an opening for a Clerical Assistant 2 within the Bureau of Health Statistics and Registries, Division of Vital Records. If you have clerical experience, this may be the position for you. DESCRIPTION OF WORK The Clerical Assistant 2 in this position will provide consumer support telephonically, by email, and online chat in response to consumer requests to place orders for certificates of vital events or to inquire about the status of orders previously placed. You will apply knowledge of the Vital Statistics Law of 1953 and Title 28 to the nuances of specific situations to provide consumers with immediate and accurate guidance on issues such as but not limited to: * Vital event certificates available to consumers and the requirements surrounding the application process * Eligibility and appropriate documentation to apply for certificates of vital events * Identification verification * Payment of fees The person in this position will, at all times, maintain the confidentiality of information contained in vital records. When interacting with consumers, be vigilant not to divulge information, especially when they may be a parent, relative, or friend, but not an eligible applicant. Use discretion in each consumer interaction. You will de-escalate situations when a consumer becomes inpatient or angry about access to records or certificates or wait times. This position may be given an assignment to support the public health emergency response mission of the Department of Health. Emergency assignments could at times be received with little or no advance notice, and may continue for any period of time - ranging from a few hours to several weeks, depending on the nature of the circumstance. The emergency assignments may at times be performed under adverse conditions and may require travel to another site other than the employee's assigned headquarters for a period of time. Additional details regarding the duties of this position may be found in the position description . Work Schedule and Additional Information: Full-time employment. Work hours are 7:00 am to 3:00 pm, Monday - Friday, with a 30-minute lunch. This position will have two to three week minimum of mandatory on-site training. You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in New Castle. Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $35,306 (before taxes). You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Six months as a Clerical Assistant 1 (commonwealth title); or Graduation from high school; or An equivalent combination of experience and training. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov. Telecommunications Relay Service (TRS):* 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.