Software Support Analyst

TEKsystems
$18.00 - $22.00 / hr
United States, Nebraska, Omaha
Nov 16, 2024
Must reside in one of the following states to qualify to work remote: Colorado ,Florida, Georgia, Idaho, Illinois, Indiana, Kentucky, Michigan, Missouri, Nebraska, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, Texas, Utah, Virginia, Washington, Wisconsin, Wyoming Essential functions: Provides technical support via telephone, email and chat. Educates customers on the use of products. Assists in testing new and enhanced products. Accurately records and maintains incidents in accordance with department standards. Champions customer issues from feedback stage through delivery of solution. Assists Development and Implementation staff in resolving product issues. Validates and reports customer submitted bug reports. Participates in department team meetings. Assists in special projects and other duties as assigned. Preferred Skills: 1 year of technical support experience Ability to type a minimum of 50 wpm, prefers 60 wpm Excellent written and verbal communication (includes being a good speller) Ability to learn quickly. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.