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Onsite Mobile Endpoint Support- $85k

Vaco
$70,000.00 - $85,000.00 / yr
United States, New York, Manhattan
Nov 16, 2024
What We're Looking For
* Install and resolve technical issues with user phones, tablets, and mobile hotspots; maintain working components through repair or replacement.
* Assisting customers and staff with hardware and software challenges.
* Maintain records of tickets and daily data communication transactions and escalate issues to appropriate support member/team when necessary.
* Provides set up of equipment for employee use, operating systems, or appropriate software.
* Some travel by car and/or air with local, regional, and/or national travel, up to 5%.
* Providing support to Department Approvers of mobile devices.
* Maintaining Mobile Text Message Archiving for both corporate-owned and personal devices.
* Provide after-hours support as needed for critical systems.


What You'll Bring
* Knowledge of Apple iOS and Android.
* Understanding of Mobile Device Management platforms and related technology.
* Strong Problem-solving and critical-thinking skills.
* Ability to listen and understand basic system issues and work towards a solution.
* Ability to effectively communicate and provide white glove service with all levels of associates.
* Ability to understand key objectives and prioritize tasks.
* Must be available to work outside of regular business hours as needed.
* Knowledge of Telecom Expense Management systems and reporting is preferred.
* Understanding of mobile carriers and networks is preferred.

Education & Experience
* Minimum Required: High School Diploma or equivalent work experience.
* Minimum Required: 2+ years of technical experience.

Licenses & Credentials
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint.
* Proficient in Windows and Mac operating systems.
* Knowledge of Apple Business Manager and Samsung Knox.
* Experience with Active Directory and Office 365 as they relate to mobile technology.

Systems & Technology
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint.
* Proficient in Windows and Mac operating systems.
* Knowledge of Apple Business Manager and Samsung Knox.
* Experience with Active Directory and Office 365 as they relate to mobile technology.

What We're Looking For
* Install and resolve technical issues with user phones, tablets, and mobile hotspots; maintain working components through repair or replacement.
* Assisting customers and staff with hardware and software challenges.
* Maintain records of tickets and daily data communication transactions and escalate issues to appropriate support member/team when necessary.
* Provides set up of equipment for employee use, operating systems, or appropriate software.
* Some travel by car and/or air with local, regional, and/or national travel, up to 5%.
* Providing support to Department Approvers of mobile devices.
* Maintaining Mobile Text Message Archiving for both corporate-owned and personal devices.
* Provide after-hours support as needed for critical systems.


What You'll Bring
* Knowledge of Apple iOS and Android.
* Understanding of Mobile Device Management platforms and related technology.
* Strong Problem-solving and critical-thinking skills.
* Ability to listen and understand basic system issues and work towards a solution.
* Ability to effectively communicate and provide white glove service with all levels of associates.
* Ability to understand key objectives and prioritize tasks.
* Must be available to work outside of regular business hours as needed.
* Knowledge of Telecom Expense Management systems and reporting is preferred.
* Understanding of mobile carriers and networks is preferred.

Education & Experience
* Minimum Required: High School Diploma or equivalent work experience.
* Minimum Required: 2+ years of technical experience.

Licenses & Credentials
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint.
* Proficient in Windows and Mac operating systems.
* Knowledge of Apple Business Manager and Samsung Knox.
* Experience with Active Directory and Office 365 as they relate to mobile technology.

Systems & Technology
* Proficient in Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint.
* Proficient in Windows and Mac operating systems.
* Knowledge of Apple Business Manager and Samsung Knox.
* Experience with Active Directory and Office 365 as they relate to mobile technology.

Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco also wants all applicants to know their rights that workplace discrimination is illegal.

By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.

  • California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
  • Virginia residents may access our state specific policies here.
  • Residents of all other states may access our policies here.
  • Canadian residents may access our policies in English here and in French here.
  • Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice

Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:

  • the individual's skill sets, experience and training;
  • licensure and certification requirements;
  • office location and other geographic considerations;
  • other business and organizational needs.

With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

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