Field Service Engineer HPLC/UPLC - High Point, NC

Pace Life Sciences

Pace makes the world a safer, healthier place. We advance the science of our pharmaceutical and biopharmaceutical customers through the drug development process, from early-phase R&D through clinical trials and GMP commercial product support. For customers with in-house manufacturing and labs, Pace provides professional services to support their operations.

SUMMARY:

Responsible for executing, providing, or overseeing the maintenance, repair, and qualification of instrumentation, hardware, and software; provide feedback and guidance regarding instrumentation using intermediate to complex professional and technical knowledge of mechanical, scientific or related instrumentation and software.

ESSENTIAL FUNCTIONS:

• Provides intermediate to complex diagnosis, maintenance and preventative maintenance, qualification, troubleshooting, and repairs of instrumentation/equipment.
• Provides calibration and qualification of instruments and equipment.
• Recommends and implements improvements to instrument/equipment/system.
• Sources and orders supplies and parts to ensure inventory of consumables and repair parts for instruments, as needed.
• Interacts with customers/staff to provide intermediate to complex analytical instrument support, explanation of troubleshooting results, and solutions based on troubleshooting.
• Drafts and/or revises technical documentation and documents such as standard operation procedures, calibration procedures, qualification protocols, and any other documents as needed.
• Participates in cross-functional project or program objective and other project requirements, receives direction and presents information to management.
• Provides intermediate to complex analysis and interpretation and counsel to staff, management, and functional leaders regarding equipment policies, programs and practices involving standard operations.
• Provides standard research, feedback and decisions to resolve customer/management and employee questions and requirements; assists with receiving vendor feedback and coordinating resources and responses as required.
• Follows Standard Operating Procedures and methods to perform work.
• Ensures the accuracy of equipment, actions, procedures and operational databases, reports, and related details through audits, queries, and operational reviews; works with teams to resolve discrepancies; resolves discrepancies or escalates discrepancies to ensure quality assurance in equipment.
• Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
• Promotes and supports the overall mission of Pace Analytical by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment.

QUALIFICATIONS:

Education and Experience:

Bachelor's degree in chemistry, biochemistry, electronics, or a closely related field and three (3) years instrument/equipment troubleshooting and repair work; OR an equivalent combination of education, training, and experience.

Required Knowledge and Skills

Required Knowledge:

• Intermediate to complex knowledge of laboratory and analytical instrumentation.
• Intermediate to complex knowledge of metrology standards.
• Principles, practices, and techniques to diagnose, troubleshoot, and solve problems.
• Intermediate to complex knowledge in testing tools, instruments and calibration.
• Comprehensive understanding of the administration and oversight of area programs, policies, and procedures.
• Methods to resolve area problems, questions, and concerns.
• Comprehensive understanding of applicable area laws, codes, and regulations.
• Intermediate to complex understanding of comprehensive testing tools, equipment, and calibration.
• Computer applications and systems related to the work.
• Principles and practices to serving as an effective project team member.
• Methods to communicate with staff, coworkers, and customers to ensure safe, effective and appropriate operations.
• Correct business English, including spelling, grammar, and punctuation.

Required Skills:

• Performing intermediate to complex instrumentation troubleshooting.
• Administering instrument, mechanical, electrical, and software-based functions.
• Serving as a leader in the design, development, and management of projects.
• Operating in both a team and individual contributor environment, as well as project leader.
• Interpreting, applying and explaining applicable laws, codes, and regulations.
• Preparing expert functionals reports, correspondence, and other written materials.
• Using initiative and independent judgment within established department guidelines.
• Using tact, discretion, and prudence in working with those contacted in the course of the work.
• Performing effective oral presentations to large and small groups across functional peers and the department.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.