Senior. Director, Operational Improvement

At MVP Health Care, we're on a mission to create a healthier future for everyone - which requires innovative thinking and continuous improvement. To achieve this, we're looking for a Senior Director, Operational Improvement to join #TeamMVP. This is the opportunity for you if you have a passion for process reengineering, prioritization and business capability evaluation.

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work for and one of the Best Companies to Work For in New York

Qualifications you'll bring:

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  Bachelor's Degree in Business Administration, Computer Science/Information Systems, or a related field. A Master's Degree is preferred but not required.

  
  
• At least 10 years of experience in a high-performing, diverse team environment, preferably in healthcare
• Proven track record in large, cross-functional projects and programs.
• Proficiency with Microsoft digital tools and technology stacks.
• Minimum of 5 years in management roles, with a preference for those who have led process optimization and business transformation initiatives.
• Certifications in process management (e.g., Lean Six Sigma) and project management (PMP) are advantageous.
• Exceptional stakeholder management, influencing, and collaboration abilities.
• Strong leadership skills with experience managing both teams and projects.
• Ability to prioritize effectively, navigating through dependencies and identifying high-value opportunities.
• In-depth knowledge and implementation skills for new and emerging technologies.
• A continuous drive for innovation and improvement.
• Excellent communication skills, capable of presenting to internal and external stakeholders.
• A growth mindset with experience in developing adoption and onboarding plans.
• Curiosity to foster innovation and pave the way for growth
• Humility to play as a team
• Commitment to being the difference for our customers in every interaction

Your key responsibilities:

• Assume direct reporting responsibility for functions like enrollment, billing. Or serve as a key consulting partner for functions like coordination of benefits, and recoveries through transitions.
• Implement specified plans with a modern approach.
• Ensure correct workflows are implemented and metrics are defined.
• Provide tactical change management to support evolution under our transformation and back-office framework.
• Manage the portfolio of projects and efforts underway with Operations.
• Oversee digital and business-related workplans that require completion.
• Serve as the Operational Excellence committee lead for Operations.
• Evaluate talent in existing functions to determine if they are the right fit for implementing changes and ensuring operational success.
• Work with Value Stream owners or leads to support process redesign, recommend and advise on skills development while advancing a digital mindset.
• Serve as a key member of the Operations senior management team
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise, reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where you'll be:

Hybrid; Schenectady, NY

Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.

We do not request current or historical salary information from candidates.
MVP's Inclusion Statement
At MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.
MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.

To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at hr@mvphealthcare.com.

• Headquarters Office, 625 State Street, Schenectady, New York, United States of America