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Director of Operations

JLL
United States, Massachusetts, Boston
1 Post Office Square (Show on map)
Nov 15, 2024
Key Responsibilities:
Develop and execute operational strategies aligned with the company's goals and objectives
Ensure compliance with each sites OCP
Support JLL's HVAC Apprenticeship program
Oversee daily operations and ensure smooth functioning of all departments
Analyze and optimize business processes to enhance productivity and reduce costs
Manage and mentor a team of operational managers and staff
Collaborate with other executives to align operations with company-wide initiatives
Develop and monitor key performance indicators (KPIs) to measure operational effectiveness
Ensure compliance with legal and regulatory requirements
Manage budgets and allocate resources effectively
Implement and oversee quality control systems
Lead continuous improvement initiatives and change management processes
Provide subject matter expertise to the supporting operational improvements in reliability, service delivery, and solutions to property issues as requested
Manage drawing review process for ground up development and tenant alteration processes.
Minimize risk for property teams and clients
Support tenant buildouts and move-ins
Assist in transitioning project from development to operations (creating PM program from O&M, hiring staff, reviewing and providing feedback on NFPA 241, etc.)

Qualifications:
Bachelor's degree in engineering or equivalent combination of experience and education
8+ years of experience including knowledge of building systems, mechanical/electrical systems, architectural, maintenance, and instrumentation/automation
State of Massachusetts Refrigeration Technician License
5 - 10 years in the real estate business
Strong technical knowledge of building systems, electrical, mechanical, HVAC, metering, etc.
Strong knowledge of life science real estate operations and systems
Strong computer skills
Robust understanding of mechanical systems design and operations
Ability to manage multiple projects
Capital planning and underwriting
Familiarity with budget planning and supporting that process.
Project management experience
Ability to read and understand construction drawings and documents and provide design engineering teams with relevant feedback from the operator's perspective.
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