Chief Technology Officer, Administrative Operations and Auxiliary Services

We are seeking a Chief Technology Officer, Administrative Operations and Auxiliary Services to join our rapidly growing team.

Application Review Process:

Review of applications will begin on Monday, December 2, 2024 and continue until the position is filled.

Position Overview:

The University of Southern California seeks a visionary and results-oriented leader for the role of Chief Technology Officer (CTO) within our Administrative Operations and Auxiliary Services divisions. Reporting directly to the Vice President of Auxiliary Services with a dotted line to the Senior Vice President for Administration, the CTO will oversee information technology (IT) operations, program planning, and strategic development for the two divisions, driving innovation and operational excellence across the organization. This role requires a leader with extensive experience in managing complex operations and leading a dedicated team.

The CTO will manage and enhance essential information technology services that directly impact visitors, students, faculty, and staff-including campus safety, administrative operations, housing, dining, transportation, Hotel, and the bookstores-ensuring that each division upholds USC's high standards of quality and customer service.

Key Responsibilities:

• Strategic Leadership: Plan, implement, and oversee IT programs, projects, and initiatives for USC Auxiliary Services and Administrative Operations divisions, working with division leadership and campus technology partners to develop and achieve ambitious goals and objectives.

• IT Operational Oversight: Directly or indirectly supervise all IT staff within assigned divisions, and oversee recruitment, training, and performance evaluations to maintain a highly effective workforce.

• Budget Management: Develop, manage, and oversee divisional budgets, ensuring responsible fiscal planning and adherence to financial objectives. Approve and monitor divisional expenditures in line with university policies.

• Policy Development and Compliance: Establish and implement policies, procedures, and short- and long-term strategic plans to drive continuous improvement and operational excellence within each division. Ensure compliance with all applicable university policies, as well as local, state, and federal regulations.

• Customer Service Excellence: Deliver exceptional customer service to students, faculty, staff, and external customers by addressing needs, offering solutions and resolving issues. Lead customer service initiatives within each division to meet the needs of the USC community.

• Communication and Relationship Building: Develop and execute clear, focused communication strategies that effectively support divisional goals. Tailor messaging to connect with various audiences, translating complex information into accessible terms and fostering strong, influential relationships.

Minimum Qualifications:

• Bachelor's degree required; a combination of experience and education may substitute for the minimum education requirement.

• Five (5) years of experience within a relevant business setting or university auxiliary service areas such as housing, dining and transportation services.

Preferred Qualifications:

• Master's degree preferred.

• 10 years of experience within a relevant business setting or university auxiliary service areas.

• Proven experience performing several IT functions such as software development, project management, technical architecture, technical support, information security, vendor management, and business continuity/disaster recovery.

In addition, the successful candidate must also demonstrate, through ideas, words, and actions, a strong commitment to USC's Unifying Values.

This is a Los Angeles based position with a hybrid on-site requirement.

Background and Expertise:

The incoming CTO needs to be a strategic leader with a robust understanding of IT operational management and possess exceptional communication and problem-solving skills. This position supports several strategic business operations, and the ideal candidate must demonstrate the ability to effectively manage and prioritize multiple responsibilities. They should demonstrate a commitment to fostering a positive, customer-focused environment and be skilled in overseeing multiple divisions in a dynamic, high-profile university setting.

Required Documents and Additional Information:

Resume and cover letter required (may be uploaded as one file). Please do not submit your application without these documents.

The salary range for this position is $282,489 - $313,000. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. We are driven to succeed by our commitment to uphold our unifying values.

USC Auxiliary Services is focused on applying and maintaining new technologies that change how our Trojans work, learn, and go about their day-to-day lives. Information Technology keeps our business units on both campuses secure and on the cutting edge of technology. The team provides server and operations management, IT governance and project management services, business unit and enterprise web development services, and technical support. Whenever a staff member is in need, Central IT is here to help and tackle new problems with innovative solutions.

USC has excellent benefits, including health benefits for staff & their family with access to the renowned university medical network; eligibility for retirement plans with employer contributions once you meet Program's eligibility; tuition benefits for staff & their family; free professional development online courses; central Los Angeles location with easy access to commuter trains, buses & free tram pick up services; discounts to football, basketball & other campus events.