Cleared Support Technician

Aleron
United States, Massachusetts, Andover
Nov 15, 2024
Description Acara Solutions is seeking highly qualified candidates to work on-site of our customers in an end user support capacity providing exceptional customer service. Our Cleared Support Technicians will perform a variety of duties in support of end users for IT hardware and/or software. Using knowledge in all aspects of computer design, functionality, system operation, and network infrastructure. This role will be a part of the Break/Fix IT support team. Job Requirements Here's what requirements you'll need: 5 years demonstrating professional desktop support history with a variety of platforms / systems / applications and tools to include Operating system expertise - Windows, Unix/Linux, Apple, Network protocol and Image loading protocol 5 years LAN/NETWORK connectivity, and basic network connectivity assessment for troubleshooting or setups 3 years of experience in connectivity and telecommunications/networking Here's what sets you apart from other candidates that our clients prefer: Evaluates and tests software programs to verify functionality according to specifications and standards Demonstrates excellent Customer Service Install and configure network devices (i.e. network printers, scanners, plotters, PCs, etc.). Troubleshoot problems with network printing and scanning devices. Perform data termination/ activation in telecommunication closets aka network connect (activation of data drops). Repair and replace data connectors on network cables and data drops. Assist in the relocation of customer employees on the facility (move PCs and activate data drops in new location).Troubleshoot network issues with PCs and LAN (duplex mismatches, duplicate IPs, corrupt firewall software, proxy configuration issues, etc.) Assist with imaging of laptops and PCs for deployment. Additional Information: Upon offer of employment, the individual will be subject to a background check and a drug screen In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Ability to obtain and maintain a security clearance Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are Equal Employment Opportunity and Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis. The Aleron companies welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available upon request for applicants taking part in all aspects of the selection process. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply