Patient Access Associate 1 - Sterling

As a Patient Access Associate 1, you will demonstrate accountability, accuracy and effective communication skills relative to departmental goals. To help achieve our mission, your use of financial counseling and insurance verification skillsets will be essential. Identifying and communicating payer authorizations and referral requirements is required. Determining patient financial responsibility and notifying patients and/or guardians, when necessary, is of vital importance.

Featured Benefit

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.

Job Responsibilities

• Excellent customer service
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Applies knowledge of online payer verification systems to obtain and validate insurance information on a timely and accurate basis.
• Coordinates with other departments to assist or transport patients/visitors requiring special attention/support. Interviews patients to secure and document required medical, financial, demographic and insurance information.
• Educates and assists patients with the completion/submission of applications for alternative sources of payment for healthcare services including medical assistance programs, loans and grants.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives - if necessary.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.

Minimum Requirements

Education:

High School Diploma or GED

Experience:

1 year of customer service or 1 year of experience in a medical setting or associates degree

Skills:

Basic communication and computer skills