Software Engineer - Production Support

Software Engineer - Production Support

Duties & Responsibilities:

• Work within an agile scrum team in a collaborative, fast-paced environment.

• Analyze and troubleshoot software bugs, performance issues, and system outages.

• Provide tier-2 support for production issues, ensuring minimal disruption to services.

• Document issues, resolutions, and processes to enhance knowledge sharing within the team.

• Collaborate with development teams to identify root causes and implement effective solutions.

• Participate in on-call rotations to provide after-hours support as needed.

• Participate in team intake and code review sessions.

• Ensure that all changes meet quality standards before deployment to production.

• Identify opportunities for process improvements and automation within the support workflow.

• Protect operations by improving security and by keeping information confidential.

• Support and develop Zelis and the Information Technology group by providing advice, coaching and educational opportunities.

• Follows established HIPAA, Compliance & Security policies.

Required Experience:

• Minimum of 3+ years software engineering experience, preferably production support

• C#, SQL Server, GIT and Visual Studio

• Code debugging and data analysis

• Strong problem-solving skills and attention to detail

• Must be able to work on-call and rotations

Preferred

• Bachelor's Degree or equivalent work experience

• SQL Query tuning

• Unit Testing

• Jira

Familiarity with:

• Software Architecture

• Software Design

• Software Development Fundamentals

Location and Workplace Flexibility:

We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all of our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies.

#LI-Remote

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com.

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