Financial Coordinator

• Job Type: Officer of Administration
• Bargaining Unit:
• Regular/Temporary: Regular
• End Date if Temporary:
• Hours Per Week: 35
• Standard Work Schedule:
• Building:
• Salary Range: 69,300-107,500

Position Summary

The Financial Manager is responsible for educating and guiding patients and front-end staff through the financial aspects of the accounts. This includes, but not limited to, identification and collection of patients' full financial obligation, establishing payment plans, and determining a need for other financial arrangements/assistance; ensuring the Division receives maximum payment for all services rendered.

Responsibilities

• Conducts patient financial interviews to assist with the resolution of patient accounts; in compliance with FPO/Departmental policies and procedures.
• Patient education, to help patient understand the outline of their benefit plan which includes deductible, Co-Ins., non-cover service.
• Pre-Billing review, including Pre- payment on Surgery/ and office procedures, billing provider, performing provider, Ins. Coverage, location, billing area, and etc.
• Work with patients to identify avenues of account resolution for current visit and outstanding account balances, via payment plan, government or private sources; reassess financial resources as appropriate.
• Maximize upfront collection by staying proactively involved; following pre-appointment preparation process and follow up as needed.
• As appropriate contact and/or meet with patients one-on-one at the point of service: during the office/outpatient visit, pre-admission or inpatient stay, &/or any time prior to patient discharge to review financial obligation for services planned/rendered.
• Acts as a liaison between patients and their insurance companies; coordinating payments if needed at the time of service.
• When necessary, collaborate with management, hospital billing/social work, and any other internal or external resources to determine the best course of action for the patient.
• Maintains general understanding of requirements on all federal, local and state programs in order to determine a payer source for uninsured/underinsured patients.
• Acts as liaison between Patient Financial Services, Admitting, and Physicians Billing to exchange and coordinate all information.
• Cross coverage within Self Pay team and Financial Counselors when needed.
• Working on Finance reports and missed self-pay opportunity.
• Assume additional responsibilities as needed for practice expansion/enhancement.
• Coordinate/Complete patient estimates. Work with the Front-End staff to maximize collections for all self-pay and non-network payments.

Customer Service:

• Recognizes the vital role of customer service by creating a positive impression addressing all issues with an attitude of patient centered care.
• Manages difficult or emotional situations with sensitivity and skill; working with patients to identify the most appropriate account resolution.
• Gathers required financial information by phone or by direct interview in a professional manner.
• Ensure all patients, visitors, guests and co-workers receive personalized, prompt attention and are treated with receptiveness, dignity and respect.

Minimum Qualifications

• Bachelor's degree required or equivalent of 3 yrs related experience and education.

Other Requirements

• Experience discussing and resolving financial situations with patients, including ability to calm patients and deal with distressed/agitated patients.
• Knowledge of insurance plans, billing & reimbursement processes.
• Familiar with medical terminology ICD10 & CPT Coding.
• Previous financial counseling/collection experience preferred.
• Must have strong communication skills and be able to handle stressful, uncomfortable situations.
• Ability to speak and communicate in Spanish is preferred.
• Intermediate to advanced level MS Office skills, EPIC.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.