Communications Coordinator II

• 5 years of relevant experience
• Ability to learn and adapt to new technology with ease
• Builds and maintains strong relationships both in person and virtually; collaborates well; keeps others informed appropriately
• Works well both independently and as part of a group
• Able to accurately communicate information for a variety of audiences
• Able to synthesize creative and informational content generated by others into a consistent voice and brand
• Spots potential problems and actively seeks solutions
• Experience creating and implementing a social media plan
• Understanding of basic graphic design concepts, as suitable for newsletter and social media content
• Adept with Microsoft 365 suite, including Adobe
• Experience managing professional social media accounts, including Instagram, Facebook, and/or LinkedIn
• Experience using a social media planning tool
• Flexibility/adaptability

• Thrives in a feedback-rich environment; comfortable accepting edits from others; able to negotiate and explain the need for edits to others in a respectful manner ; proposes new ideas while understanding that not every suggestion can be approved for immediate action
• Experience using AI for creative content, or willingness to learn
• Experience creating basic graphics; experience taking and editing photographs and/or video
• Experience managing and curating creative assets
• Experience using Canva, Constant Contact, and/or Trello
• Experience using Drupal to update web content

The University System of New Hampshire is an Equal Opportunity/Equal Access/Affirmative Action employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

• Work with Education and Communications Director to develop and implement comprehensive communication plans that align with our organization's goals and values.
• Participate in the development of marketing strategies to reach individuals interested in small business resources, utilizing current channels and advancing new channels, such as increased video outlets.
• Participate in the development of marketing strategies to promote SBDC's specific programs and services, including new and ongoing programs, individual events, eCourses, members of our team, etc.
• Create engaging content for various platforms, including our website, social media channels, press releases, newsletters, and marketing materials.
• Responsible for managing SBDC's social media accounts including content development & graphic design, monitoring engagement, and supporting SBDC's organizational presence.
• Prepare external facing bi-weekly newsletters to SBDC subscribers, including content, graphics, and layout.
• Work with Director to develop and distribute promotional materials for SBDC programs for in-person and virtual use, including SBDC's Annual Impact Report, one-pagers for programs, and postcards promoting SBDC, partners, and clients.
• Manage marketing and promotional materials needed by the SBDC team for in-person events, statewide, including inventory, printing, distribution.
• Provide promotional materials (online and print) needed by organizational partners.
• Coordinate SBDC blog content, from client stories to articles on timely small business topics
• Handle the hands-on management of SBDC's website, developing and adding new content/layout/graphics, maintaining website with current content, and updating website as needed.

• Coordinate planning and organizing of in-person and virtual events, including venue selection, logistical arrangements, purchasing supplies, scheduling, and serving as a primary point of contact for the event.
• Coordinate and manage on-site physical facilities and services to meet program needs, including registrations, available services, on-site setup, catering, handouts, etc. Troubleshoot and solve unanticipated problems. Arrange back-up and logical solutions to onsite challenges.
• Manage online event logistics, including registration set-up, tracking, Zoom/Teams management and the creation of new event webpages.
• Assist the NH SBDC State Director and leadership team when needed for organizational partnership outreach for projects, events, etc.