Patient Attendant

Schedule Weekly Hours:

The Patient Attendant provides a warm and responsive greeting, and is knowledgeable in wayfinding, information, transporting, escorting patients and providing other personal assistance as needed throughout the hospital and clinic.

Gundersen Health System has made a commitment to be a leader in providing exceptional care experiences. The Patient Experience Team models the highest level of service behavior and actively promotes and advocates for an outstanding patient experience culture.

Major Responsibilities:

1. Demonstrates exceptional customer service and effective communication in greeting, directing, escorting and assisting patients, family members, and visitors.
2. Adheres to Gundersen Health System mission statement, policies, and confidentiality standards. Role models customer service standards.
3. Follows procedures to request help for patients and visitors in need of urgent assistance.
4. Responds to customer complaints/concerns/compliments using appropriate resources.
5. Facilitates check-in and check-out of people which may include visitors, patients, customers, company representatives or visiting clergy.
6. Physically assists patients in obtaining and using wheelchairs and escorts patients to departments while using proper body mechanics.
7. Maintains wheelchairs to ensure cleanliness, availability and safety for our patients' use, and notifies housekeeping of wheelchairs that need repair or service.
8. Maintains a debris and clutter free entrance by alerting Environmental Services if entrances/restrooms need additional attention.
9. Demonstrates competency in a variety of clerical duties including computer skills, phone skills, and paging skills as necessary, adhering to the overhead paging guidelines.
10. Assists with data entry tracking of numbers, logging results and reports as needed.
11. Monitors parking and traffic at entrances and notifies security as needed.
12. Assists with amenities as needed.

13. Adheres to regular and predictable attendance.
14. Performs other job duties as assigned.

Education and Learning:

REQUIRED

High School Diploma or equivalency

Work Experience:

REQUIRED

1 year in a role that works with the public

DESIRED

1 year working in customer service and/or 1 year working in healthcare setting

License and Certifications:

DESIRED

• American Association of Medical Assistants as a Certified Medical Assistant or

• National Healthcareer Association as a Certified Clinical Medical Assistant or

• National Center for Competency Testing as a National Certified Medical Assistant; or

• American Medical Technologists as a Registered Medical Assistant or

• National Association for Health Professionals as a Nationally Registered Certified Medical Assistant or

• Wisconsin Registered Certified Nursing Assistant (CNA)

• Current Infant-Adult Basic Life Support for Health Care Providers (with hands on learning) from one of the following programs; American Heart Association or American Red Cross.

Age Specific Population Served:

Nonage Specific (N/A)

OSHA Category:

Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.

Environmental Conditions:

Subject to inside environmental conditions. Exposed to infectious diseases. Subject to both inside and outside environmental conditions.

Physical Requirements/Demands Of The Position:

Sitting Rarely (1-5% or .5 hours)

Static Standing Rarely (1-5% or .5 hours)

Walking/Standing Frequently (34-66% or 5.5 hours)

Stooping/Bending Rarely (1-5% or .5 hours)

Climbing Stair Rarely (1-5% or .5 hours)

Reaching - Shoulder Level Rarely (1-5% or .5 hours)

Reaching - Below Shoulder Rarely (1-5% or .5 hours)

Reaching - Above Shoulder Rarely (1-5% or .5 hours)

Lifting - Floor to Waist Rarely (1-5% or .5 hours) Number of lbs 0-25

Lifting - Waist to Overhead Rarely (1-5% or .5 hours) Number of lbs 0-25

Lifting - Other Rarely (1-5% or .5 hours) Number of lbs 0-25

Carrying - Long Carry (>50 feet) Rarely (1-5% or .5 hours) Number of lbs 0-25

Carrying - Short Carry Rarely (1-5% or .5 hours) Number of lbs 0-25

Carrying - Right Carry Rarely (1-5% or .5 hours) Number of lbs 0-25

Carrying - Left Carry Rarely (1-5% or .5 hours) Number of lbs 0-25

Push/Pull (Static Force) Frequently (34-66% or 5.5 hours) Number of lbs 25-50

If you need assistance with any portion of the application or have questions about the position, please contact HR-Recruitment@gundersenhealth.org or call 608-775-0267

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Equal Opportunity Employer