Student Support Specialist - Customer Service Representative

Admissions

As a Student Support Specialist I you will perform a range of administrative and receptionist services for the Undergraduate Admissions Office at Mizzou.

Duties include but not limited to:

• Answering a high volume of telephone calls and emails in a fast-paced office. Exceptional written and verbal communication skills are required.
• Scheduling campus visits for a high volume of prospective students and entering visits in Slate (CRM). Ability to multitask is required.
• Following up with prospective students through phone and email regarding their visit or application status.
• Responding to inquiries from applicants regarding the enrollment process by reviewing MyZou and Slate.
• Process incoming mail and match to student records.
• Stuffing and mailing a high volume of letters and materials to prospective students.
• Assisting in maintaining Outlook calendars.
• Working as a team to maintain constant office coverage during office hours. Ability to be punctual and maintain a strong attendance record is required for office coverage.
• Managing changes and willingness to learn information to provide a high level of customer service. Organization skills and ability to retain information is required.
• Maintaining a positive attitude and a high level of enthusiasm.
  

Monday - Friday, 8:00am-5:00pm

A high school diploma or an equivalent combination of education and experience and at least 1 year of experience from which comparable knowledge, skills and abilities can be acquired is necessary

Preferred Qualifications:

• Knowledge of Mizzou Campus and MyZou
• Knowledge of Microsoft Word, Excel and Outlook
• Ability to easily navigate websites to locate information
• Typing Skills

Salary Range: $14.51 - $16.00 per hour
Grade: GGS 006
University Title: Student Support Specialist I
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.

Cover letter and resume highlighting relevant education and experience.

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen cultural festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Values Commitment

We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.

In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.

Equal Employment Opportunity

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo or call the Director of Employee and Labor Relations at 573-882-2146.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.