Field Service Engineer

KLA
paid time off, tuition reimbursement, 401(k)
United States, Texas, Richardson
1717 Firman Drive (Show on map)
Nov 15, 2024
Base Pay Range: $30.82 - $52.41 Per Hour Primary Location: USA-TX-Richardson-KLA KLA's total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role, level, and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including location, job-related skills, experience, and relevant education level or training. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process. Company Overview KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us. Group/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts. Job Description/Preferred Qualifications PRIMARY PURPOSE: Primarily responsible for problem resolution and preventative maintenance on large Semiconductor fabrication equipment. Activities include modifying, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer premises inside a cleanroom. Expertise in KLA specific equipment Bright Field, PUMA, SWIFT, FILMS/Spectra, RAPID/Reticle equipment is a plus. * Represent the company to the customer and assume accountability for customer satisfaction with service performance * Assure optimum quality of system equipment * Coordinate actions with customers and coworkers to maximize production time RESPONSIBILITIES: * Evaluate, analyze, diagnose and troubleshoot technical equipment problems * Repair and modify equipment at customer facility * Repair some board level problems using standard procedures, as well as system level failures which can have multiple causes, and no standard procedures exist (i.e. creative troubleshooting) * Repair of system level problems based on CSE's technical knowledge, education and training * Provide guidance and technical assistance to other CSE's, Installation and/or Upgrade Engineer on work at customer premise on installing/dismantling demonstration machines. * Up to 20% travel in North America to support other customer facilities * Conduct customer orientation on all aspects of equipment user applications * Cross train and assist other field service engineers as appropriate * Prepare/Document reports on support activity to customers * Provide timely billing invoice to customer for service activity Minimum Qualifications Bachelor's level degree or work experience of 3-5 years or equivalent combination of experience + education Bachelor's Level Degree or work experience of 3-5 years in related field of expertise The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave. KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation. Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA's Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.