Customer Service Representative (Remote)

Staffmark Group
$16.50-$16.50
life insurance, 401(k)
United States, Minnesota, Brainerd
Nov 15, 2024
Pro Staff is partnering with a well-established recordkeeping company in Brainerd, MN, and we are excited to offer an excellent opportunity for a Customer Service Representative to join their team. This company values integrity, collaboration, and transparency, and is dedicated to providing service excellence. If you are passionate about customer service, enjoy problem-solving, and are ready to contribute to a positive and supportive work environment, we want to hear from you! Position Details: Pay: $16.50/hr Shift: 1st Shift \| 8:00 AM - 5:00 PM \| Monday - Friday As a Customer Service Representative, you will be responsible for responding to internal and external client inquiries both by phone and written communication. You will ensure timely responses within 24-48 hours and maintain a high level of customer service. Key duties include: Addressing client inquiries and resolving any service issues by communicating with plan sponsors and financial professionals. Proactively reaching out to clients to resolve concerns and offer support. Documenting all verbal and written communication and maintaining accurate records. Meeting service-level goals as set for the Mass Amendment Client Service project. Requirements: High school diploma or equivalent required (preferred: degree in a related field). At least 2 years of customer service experience. Proficiency in Microsoft Office and other standard business software. Strong communication skills and ability to manage client interactions effectively. Detail-oriented with excellent problem-solving abilities. What's in it for you? In addition to an exciting career opportunity, we offer a comprehensive benefits package, including: Weekly pay via direct deposit or payment card. Medical, dental, vision, and life insurance options. Short-term disability and 401(k) plans. Referral bonus potential. We believe in empowering our employees to grow and succeed, and we're here to support you every step of the way. If you're ready to take the next step in your career, click 'Apply Now'! A dedicated recruiter will be in touch with you shortly to discuss this exciting opportunity. We look forward to connecting with you! After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Pro Staff Pro Staff is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Pro Staff is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.