Temporary Sales Associate

SalesSupportAssociateJobDescription

TheSalesSupport Associateroleisan integralpartofthestore'soverallsuccessand efficiency;demandingdirectattention to our brand commitment when servicing our customers. Leaving a lasting impression on our customersthrough friendly, efficient interactions at our cash wrap and a well-maintained sales floor. Accurate and effectivework,supporting theflowofproductfromthemomentofreceiptthrough thepointofsaleisessentialto thisrole.

Sampleoftasksrequired ofrole:

CASHWRAP:

*Greetingthecustomer withasmile andwitheyecontactandofferingyour name

*Interactgenuinelyand naturallywiththecustomer

*Readcuesanddeterminecustomers'needs

*Conductemail/namecapture, wherepermittedbylaw

*MaintainaccuracywhenoperatingPOS

*Maintaincashwraporganizationandcleanliness

*Suggestmultipleadd-onsandsellgiftcards

*MaintaincashandPOS media accuratelyandincompliancewithCoachpolicy

*Createlastingimpressionbygenuinelythankingcustomerandprovidereasontoreturn

*RepresentCoachbrand appropriately

STOCKROOM/WAREHOUSE:

*Receiveshipmentandtransfers

*NotifyStoreManagement whennewproductarrives

*Scancartons/transfers,verifyingstoreinformationiscorrect

*CommunicatealldiscrepanciestoStoreManagement

*Processshipment/transfersaccordingtoCoachstandardsandtimeframes

*Organizeandcleanstockroomdaily;toincludeoffsite/remotewarehouseasapplicable

*Shift/organizeproductinthestockroom;reactto sellthroughandmakeroomfornewproduct

*Manage stocklevels/productownershipinback-of-houseandsalesfloor

*Prepareandconductregularcyclecounts,asdirected

*Participateinstorephysicalinventorycounts, asscheduled

*MaintainCompanyLossPreventionstandards

SALESFLOOR:

*Regularlyanalyzesalesfloortoassessreplenishmentneeds

*Replenishsalesfloor/assigned zone

*Reacttosellthroughandexecute visualmerchandisingneeds.

*Supportsalesflooractivities,asdirected

*Effectivelycommunicateinformationpertainingtopricepoints,features/benefits,colorandstockavailabilitytomultiple customers

*Respondtocustomerrequestsconfidently;partnerwithsalesteamor StoreManagement,whenneeded

*Upkeephousekeepingstandards

Competenciesrequired:

*DriveForResults:Canbecountedontoexceedgoalssuccessfully.Isconsistentlyoneofthetopperformers.Verybottomlineoriented. Steadfastlypushesselfandothersfor results.

*Customer Focus: Is dedicated to meeting the expectations and requirements of internal and externalcustomers. Gets first hand customer information and uses it for improvements in products and services.Actswithcustomersinmind.Establishesandmaintainseffectiverelationshipswithcustomersand gainstheir trustandrespect.

*Creativity:Comesupwithalotofnewanduniqueideas.Easilymakesconnectionsamongpreviouslyunrelatednotions.Tendsto beseenasoriginaland value-added inbrainstorming settings.

*Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside theorganization.Buildsrapport.Buildsconstructiveandeffectiverelationships.Usesdiplomacyandtact.Candiffuseevenhightensionsituationscomfortably.

*LearningonTheFly:Learnsquicklywhenfacingnewproblems.Arelentlessand versatile learner.Opentochange. Analyzes both successes and failures for cues to improve, experiments and will try anything to findsolutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure ofanything.

*Perseverance:Pursueseverything withenergy,driveandaneedtofinish.Seldomgives uponanythingbeforefinishing, especiallyinthe face ofresistance or setbacks.

*DealingwithAmbiguity:Caneffectivelycopewithchange. Canshiftgearscomfortably.Candecidetoactwithout having the total picture. Does not get upset when things are up in the air. Doesn't have to finishthingsbeforemovingon. Cancomfortablyhandle riskanduncertainty.

AdditionalRequirements

Experience:1- 3 years of previous retail experience (cashier/stock experience, sales etc.), preferably in a luxuryretailserviceenvironment.Possessescurrentknowledgeoffashiontrendsandcompetitioninthemarketplace.

Education:Highschooldiplomaorequivalent;collegedegreepreferred.

Technical:Knowledgeofcashregistersystems,basiccomputerskills(includingtheabilitytouseiPad/laptop,MobilePOSand Internet),utilizewalkietalkie,understandand read priceandproductreleasesheets.

Physical:Abilitytoexecuteatafastpace.Abilitytocommunicateeffectivelywithcustomersandteam. Abilitytomaneuver the sales floor, sales shelves, and stock room; climbing, bending, and kneeling are required. Ability tofrequently lift and carry up to 25 pounds and, at times, lift and carry product/cartons up to 50 pounds to processproductshipment/transfers.

Schedule: Ability to meet Coach Scheduling & Availability Expectations, including ability to work a flexibleschedule,includingnights,weekends,andholidays highretailtrafficandsalesdays (includingbutnotlimitedtothedayafterThanksgiving,Memorial Day,ChristmasEve, Mother'sDay,etc.).

Note:Thisdocumentservesonlyasa sampleofjob dutiesand responsibilitiesand doesnotincludean exhaustivelistofallperformance requirements.

Tapestry,Inc.,parentcompanyoftheCoachbrand,isanequalopportunityand affirmativeaction,employerandwepride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring,promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee'squalifications as they relate to the requirements of the position under consideration. These decisions are madewithout regard to age, sex, sexual orientation, gender identity or expression, genetic characteristics, race, color,creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy,oranyother legally-recognized protectedbasisprohibited byapplicablelaw.VisitCoachatwww.coach.com.